How To Fix 1H104 - Dual control: Have check stack released by another user

SAP Error Message - Details

• Message type: E = Error

• Message class: 1H - BKK: Scheck-/Wechselverwaltung

• Message number: 104

• Message text: Dual control: Have check stack released by another user

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message 1H104 - Dual control: Have check stack released by another user ?

  The SAP error message 1H104 indicates a dual control issue where a check stack has been released by another user. This typically occurs in scenarios where dual control is implemented for sensitive transactions, such as financial transactions or changes to critical data, to ensure that no single user can perform a transaction without oversight.
  Cause:
  The error arises when:
  
  A user attempts to release a check stack (e.g., for payment processing or document approval) that has already been released by another user.
  The dual control mechanism is designed to prevent unauthorized or unverified actions, ensuring that two different users are involved in the process.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check the Status of the Check Stack:
  
  Verify if the check stack you are trying to release has already been processed or released by another user. You can do this by checking the transaction logs or the status of the check stack in the relevant SAP module.
  
  
  
  Communicate with the Other User:
  
  If you find that another user has already released the check stack, communicate with that user to understand the status of the transaction and whether any further action is required from your side.
  
  
  
  Wait for Completion:
  
  If the check stack is still in process by another user, you may need to wait until that user completes their action before you can proceed.
  
  
  
  Review Dual Control Settings:
  
  If this issue occurs frequently, consider reviewing the dual control settings in your SAP system. You may need to adjust the configuration to better suit your organization's workflow.
  
  
  
  Consult Documentation or Support:
  
  If you are unsure about the process or need further assistance, consult the SAP documentation related to dual control or reach out to your SAP support team for guidance.
  
  
  
  Related Information:
  
  Dual Control: This is a security feature in SAP that requires two users to complete certain transactions, enhancing security and compliance.
  Transaction Codes: Depending on the specific module (e.g., FI for financial transactions), you may need to use specific transaction codes to check the status of the check stack or to manage dual control settings.
  User Roles: Ensure that users involved in the dual control process have the appropriate roles and authorizations to perform their tasks.
  
  By following these steps, you should be able to address the error message and understand the dual control process in your SAP environment.