How To Fix 1E751 - Creation is not permitted; identical correspondence record exists

SAP Error Message - Details

• Message type: E = Error

• Message class: 1E - BCA: Account

• Message number: 751

• Message text: Creation is not permitted; identical correspondence record exists

What causes this issue?

You want to create an identical correspondence record (with the same
values for Correspondence Type, Business Partner, Correspondence Role
and Dispatch Control). This is however, not possible.

System Response

The system cannot save the duplicate correspondence record.

How to fix this error?

If you want to send a copy of the correspondence to the business partner
in the same role with the same dispatch control value, then enter the
number of copies in the IMG activity <LS>Define Dispatch Control</>.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 1E751 - Creation is not permitted; identical correspondence record exists ?

  The SAP error message 1E751 ("Creation is not permitted; identical correspondence record exists") typically occurs when you attempt to create a new correspondence record in the SAP system, but a record with identical criteria already exists. This is a safeguard to prevent duplicate entries in the system.
  Cause:
  The error is triggered when:
  
  You are trying to create a correspondence record (like a letter, email, or notification) that has the same key attributes (such as recipient, type of correspondence, date, etc.) as an existing record.
  The system has been configured to disallow duplicate correspondence records to maintain data integrity.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Existing Records:
  
  Review the existing correspondence records to confirm if a duplicate exists. You can do this by searching for records using the same criteria you used for the new entry.
  
  
  
  Modify the New Entry:
  
  If you find that a duplicate record exists, consider modifying the new entry to make it unique. This could involve changing the date, recipient, or other relevant details.
  
  
  
  Delete or Archive Existing Records:
  
  If the existing record is no longer needed, you may consider deleting or archiving it, provided you have the necessary permissions and it complies with your organization's data retention policies.
  
  
  
  Consult with Your SAP Administrator:
  
  If you believe that the error is occurring incorrectly (for example, if you are certain that the record should not be considered a duplicate), consult with your SAP administrator. They may need to check the configuration settings related to correspondence records.
  
  
  
  Review Customizations:
  
  If your organization has custom developments or enhancements in the SAP system, ensure that these are not causing the issue. Custom logic might be enforcing stricter duplicate checks.
  
  
  
  Related Information:
  
  Transaction Codes: Depending on the module you are working in (e.g., SAP CRM, SAP SD), the transaction codes for managing correspondence records may vary. Common transaction codes include CRMD_ORDER for CRM or VA03 for sales orders.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search the SAP Support Portal for relevant notes.
  Documentation: Review the SAP documentation for the specific module you are working with to understand how correspondence records are managed and any specific rules that apply.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.