How To Fix 15037 - External transaction monitor reports ABORT

SAP Error Message - Details

• Message type: E = Error

• Message class: 15 - Update message

• Message number: 037

• Message text: External transaction monitor reports ABORT

What causes this issue?

This update belongs to a transaction administered by an external
transaction monitor (e.g. Microsoft Transaction Server). The monitor
has found that the transaction is not committed which is why the
transaction cannot be executed as it would result in data
inconsistencies.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 15037 - External transaction monitor reports ABORT ?

  The SAP error message 15037, which states "External transaction monitor reports ABORT," typically indicates that there is an issue with the external transaction monitor that is responsible for managing transactions in the SAP system. This error can occur in various contexts, such as when dealing with external systems or interfaces that interact with SAP.
  Causes:
  
  Communication Issues: There may be a problem with the communication between SAP and the external system, such as network issues or incorrect configuration.
  Timeouts: The external transaction may have timed out due to long processing times or delays in the external system.
  Data Issues: Invalid or unexpected data being sent to or from the external system can cause the transaction to abort.
  Configuration Errors: Incorrect settings in the external transaction monitor or in the SAP system can lead to this error.
  Resource Limitations: Insufficient resources (e.g., memory, processing power) on the server running the external transaction monitor can lead to failures.
  
  Solutions:
  
  Check Communication: Verify that the network connection between SAP and the external system is stable and properly configured. Ensure that firewalls or security settings are not blocking communication.
  Review Logs: Check the logs of both the SAP system and the external transaction monitor for any error messages or warnings that can provide more context about the failure.
  Increase Timeout Settings: If timeouts are suspected, consider increasing the timeout settings for the external transaction monitor or optimizing the processing time of the transactions.
  Validate Data: Ensure that the data being sent to and from the external system is valid and conforms to expected formats. Implement data validation checks if necessary.
  Configuration Review: Review the configuration settings of the external transaction monitor and the SAP system to ensure they are correctly set up.
  Resource Monitoring: Monitor the resource usage on the server running the external transaction monitor. If resources are low, consider upgrading the hardware or optimizing the application.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for specific error messages.
  Transaction Codes: Use transaction codes like SM21 (System Log), ST22 (Dump Analysis), and SLG1 (Application Log) to gather more information about the error.
  External System Documentation: Refer to the documentation of the external system for any specific configurations or requirements that need to be met for successful integration with SAP.
  
  If the issue persists after trying the above solutions, it may be beneficial to engage SAP support or consult with a technical expert who specializes in SAP and the specific external system involved.