How To Fix 0M297 - User &1 not in worklist; cannot be deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: 0M - Customer Enhancements

• Message number: 297

• Message text: User &1 not in worklist; cannot be deleted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message 0M297 - User &1 not in worklist; cannot be deleted ?

  The SAP error message 0M297 indicates that a user is not present in the worklist, and therefore, cannot be deleted. This error typically occurs in the context of workflow management or task assignments within SAP systems.
  Cause:
  
  User Not Assigned: The user you are trying to delete from the worklist is not currently assigned to any tasks or work items in the workflow.
  Worklist Configuration: There may be a configuration issue where the worklist does not recognize the user as part of the active tasks.
  User Status: The user may have been deactivated or removed from the system, leading to the inability to delete them from the worklist.
  System Errors: There could be temporary system issues or inconsistencies in the workflow database.
  
  Solution:
  
  Verify User Assignment: Check if the user is indeed assigned to any work items. You can do this by reviewing the worklist or task assignments in the relevant transaction (e.g., SWI1 for work items).
  Check User Status: Ensure that the user is active in the system. If the user has been deactivated, you may need to reactivate them or assign them to a new task.
  Refresh Worklist: Sometimes, simply refreshing the worklist or logging out and back into the system can resolve temporary inconsistencies.
  Review Workflow Configuration: If the issue persists, review the workflow configuration to ensure that it is set up correctly and that the user should be part of the worklist.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance related to your version of SAP and the workflow module you are using.
  Contact Support: If none of the above solutions work, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SWI1 (Work Item Selection) and SWI2_FREQ (Work Item Selection with Frequency).
  User Management: Understand how user roles and authorizations work in SAP, as this can affect their visibility in worklists.
  Workflow Monitoring: Use transaction SWI6 to monitor workflow instances and check for any errors or issues that may be affecting user assignments.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the error message 0M297.