How To Fix 0D839 - Clarification cases were deleted

0D839 - Overview

• Message type: E = Error

• Message class: 0D - FS-CD General Messages

• Message number: 839

• Message text: Clarification cases were deleted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message 0D839 - Clarification cases were deleted ?

  The SAP error message 0D839, which states "Clarification cases were deleted," typically occurs in the context of SAP's Customer Relationship Management (CRM) or Sales and Distribution (SD) modules. This error indicates that certain clarification cases, which are used to manage and track issues or queries related to sales orders, deliveries, or other business processes, have been deleted.
  
  Cause:
  
  Manual Deletion: Clarification cases may have been manually deleted by a user or through a batch job.
  Data Consistency Issues: There may be inconsistencies in the database that lead to the deletion of clarification cases.
  System Configuration: Certain configurations or settings in the system may lead to the automatic deletion of clarification cases after a specific period or under certain conditions.
  Transport Issues: If changes were transported from a development environment to production, it might have inadvertently affected the clarification cases.
  
  
  Solution:
  
  Check Deletion Logs: Review the system logs to identify when and why the clarification cases were deleted.