How To Fix 001002 - An error occurred when starting the Shockwave control.

SAP Error Message - Details

• Message type: E = Error

• Message class: 001 -

• Message number: 002

• Message text: An error occurred when starting the Shockwave control.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message 001002 - An error occurred when starting the Shockwave control. ?

  The SAP error message "001002 An error occurred when starting the Shockwave control" typically relates to issues with the Shockwave Player, which is used for displaying multimedia content in SAP applications. This error can occur due to several reasons, including outdated software, browser compatibility issues, or problems with the Shockwave installation itself.
  Causes:
  
  Outdated Shockwave Player: The version of Shockwave Player installed on your system may be outdated or incompatible with the SAP application.
  Browser Compatibility: The web browser being used may not support the Shockwave control or may have settings that block it.
  Corrupted Installation: The Shockwave Player installation may be corrupted or incomplete.
  Security Settings: Security settings in the browser or on the system may prevent Shockwave from running.
  Missing Dependencies: Other required components or plugins may be missing or not properly installed.
  
  Solutions:
  
  
  Update Shockwave Player:
  
  Visit the official Adobe website to download and install the latest version of Shockwave Player.
  Ensure that you are using a version compatible with your operating system and browser.
  
  
  
  Check Browser Compatibility:
  
  Ensure that you are using a supported browser. Some modern browsers may not support Shockwave Player.
  Try using Internet Explorer or another browser that is known to support Shockwave.
  
  
  
  Reinstall Shockwave Player:
  
  Uninstall the current version of Shockwave Player from your system.
  Restart your computer and then download and install the latest version from the Adobe website.
  
  
  
  Adjust Security Settings:
  
  Check the security settings in your browser to ensure that Shockwave content is allowed to run.
  You may need to add the SAP application URL to the trusted sites list.
  
  
  
  Clear Browser Cache:
  
  Clear the cache and cookies in your browser to remove any potentially corrupted data that may be causing the issue.
  
  
  
  Check for Missing Dependencies:
  
  Ensure that all required components for Shockwave Player are installed. This may include specific versions of Adobe Flash or other multimedia components.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP's support portal for any specific notes or patches related to this error message.
  System Requirements: Review the system requirements for both SAP and Shockwave Player to ensure compatibility.
  User Forums: Look for discussions in SAP community forums or other tech forums where users may have encountered and resolved similar issues.
  
  If the problem persists after trying these solutions, consider reaching out to your IT support team or SAP support for further assistance.