How To Fix 00780 - Multiple suitable SAP users found for the SNC name of the caller

SAP Error Message - Details

• Message type: E = Error

• Message class: 00 -

• Message number: 780

• Message text: Multiple suitable SAP users found for the SNC name of the caller

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message 00780 - Multiple suitable SAP users found for the SNC name of the caller ?

  The SAP error message "00780 Multiple suitable SAP users found for the SNC name of the caller" typically occurs in environments where Secure Network Communications (SNC) is used for secure communication between SAP systems. This error indicates that the system has found multiple SAP user accounts that match the SNC name of the user trying to log in, which creates ambiguity for the system.
  Cause:
  
  Multiple User Accounts: There are multiple SAP user accounts that are associated with the same SNC name. This can happen if different users have been assigned the same SNC name in the system.
  Configuration Issues: Incorrect or inconsistent configuration of SNC settings in the SAP system or in the user profiles.
  User Mapping: The SNC name might not be uniquely mapped to a single user in the SAP system.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Identify Duplicate Users:
  
  Use transaction code SU01 or SU10 to check for users with the same SNC name.
  You can also use the following SQL query in the database to find users with the same SNC name:
  SELECT * FROM usr02 WHERE snc_name = '<SNC_NAME>';
  
  Replace <SNC_NAME> with the actual SNC name causing the issue.
  
  
  
  Remove or Modify Duplicate Users:
  
  If you find multiple users with the same SNC name, you will need to either delete or modify the user accounts to ensure that each SNC name is unique.
  You can change the SNC name of one of the users or delete the unnecessary user accounts.
  
  
  
  Check SNC Configuration:
  
  Ensure that the SNC configuration in the SAP system is set up correctly. This includes checking the SNC parameters in the instance profile and ensuring that the SNC library is correctly installed and configured.
  
  
  
  User Profile Adjustments:
  
  If necessary, adjust the user profiles to ensure that each user has a unique SNC name.
  
  
  
  Testing:
  
  After making the changes, test the login process again to ensure that the error is resolved.
  
  
  
  Related Information:
  
  SNC Configuration: Ensure that the SNC is properly configured in the SAP system. This includes setting up the SNC parameters in the instance profile and ensuring that the correct SNC library is being used.
  User Management: Regularly audit user accounts to prevent duplication of SNC names and ensure proper user management practices.
  Documentation: Refer to SAP documentation on SNC for detailed configuration steps and best practices.
  
  By following these steps, you should be able to resolve the error message and ensure that your SAP system can correctly identify users based on their SNC names.