How To Fix 00560 - Logon of user & in client & failed when starting a step

SAP Error Message - Details

• Message type: E = Error

• Message class: 00 -

• Message number: 560

• Message text: Logon of user & in client & failed when starting a step

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message 00560 - Logon of user & in client & failed when starting a step ?

  The SAP error message "00560 Logon of user & in client & failed when starting a step" typically indicates that there was an issue with the user authentication when trying to execute a particular step in a process, such as a background job or a workflow. Here’s a breakdown of the potential causes, solutions, and related information for this error:
  Causes:
  
  Invalid User Credentials: The user credentials (username/password) may be incorrect or the user may not have the necessary authorizations.
  User Lockout: The user account may be locked due to multiple failed login attempts.
  Client-Specific Issues: The user may not be allowed to log on to the specified client (e.g., client 000).
  User Status: The user may be inactive or have been deleted from the system.
  Profile Issues: The user may not have the necessary profiles assigned to perform the action in the specified client.
  Network Issues: There may be network connectivity issues preventing the user from logging in.
  
  Solutions:
  
  Check User Credentials: Verify that the username and password are correct. If necessary, reset the password.
  Unlock User Account: If the user account is locked, unlock it using transaction code SU01 (User Maintenance).
  Client Authorization: Ensure that the user has the necessary authorizations to log into the specified client. You can check this in transaction SU01.
  User Status: Check the status of the user in transaction SU01. Ensure that the user is active and not marked for deletion.
  Profile Assignment: Verify that the user has the appropriate roles and profiles assigned that allow them to perform the required actions in the client.
  Check Network Connectivity: Ensure that there are no network issues that could be affecting the user's ability to log in.
  
  Related Information:
  
  
  Transaction Codes:
  
  SU01: User Maintenance - to check and modify user details.
  SU10: Mass User Maintenance - to manage multiple users.
  SM21: System Log - to check for any system-related issues that might be affecting user logins.
  SUIM: User Information System - to analyze user authorizations and roles.
  
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for relevant notes in the SAP Support Portal.
  
  
  Logs: Review the system logs (SM21) for any additional error messages or warnings that could provide more context about the failure.
  
  
  By following these steps, you should be able to identify and resolve the issue causing the logon failure for the specified user in the SAP system.