How To Fix 00285 - Service request not possible, function module &1 not available

SAP Error Message - Details

• Message type: E = Error

• Message class: 00 -

• Message number: 285

• Message text: Service request not possible, function module &1 not available

What causes this issue?

The event handler specified in the registration of the service request
is not available.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 00285 - Service request not possible, function module &1 not available ?

  The SAP error message "00285 Service request not possible, function module &1 not available" typically indicates that a specific function module that is required for processing a service request is not available in the system. This can occur for several reasons, including:
  Causes:
  
  Missing Function Module: The function module referenced in the error message may not exist in the system. This could be due to a missing transport or an incomplete installation.
  Authorization Issues: The user may not have the necessary authorizations to access the function module.
  System Configuration: The system may not be properly configured to use the function module, or it may be disabled.
  Version Compatibility: The function module may not be available in the version of SAP you are using, especially if you are working with a custom or legacy system.
  
  Solutions:
  
  
  Check Function Module Availability:
  
  Use transaction code SE37 to check if the function module exists in the system. If it does not exist, you may need to transport it from another system or create it if it is a custom function module.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to execute the function module. You can check this using transaction SU53 after the error occurs to see if there are any authorization issues.
  
  
  
  System Configuration:
  
  Verify the configuration settings related to the service request and the function module. Ensure that all necessary components are activated and configured correctly.
  
  
  
  Check for Notes and Patches:
  
  Look for SAP Notes or patches that may address this issue. Sometimes, SAP releases updates that fix bugs or add missing functionality.
  
  
  
  Consult Documentation:
  
  Review the documentation for the specific service request and function module to ensure that you are using them correctly.
  
  
  
  Contact SAP Support:
  
  If the issue persists and you cannot resolve it, consider reaching out to SAP Support for assistance. Provide them with the error message details and any relevant context.
  
  
  
  Related Information:
  
  Transaction Codes: SE37 (Function Module), SU53 (Authorization Check), SE80 (Object Navigator).
  SAP Notes: Search the SAP Support Portal for relevant notes that may address this specific error.
  System Logs: Check the system logs (transaction SM21) for any additional error messages or warnings that may provide more context.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution.