How To Fix 00144 - System received an expired SSO ticket

SAP Error Message - Details

• Message type: E = Error

• Message class: 00 -

• Message number: 144

• Message text: System received an expired SSO ticket

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message 00144 - System received an expired SSO ticket ?

  The SAP error message "00144: System received an expired SSO ticket" typically occurs in environments where Single Sign-On (SSO) is implemented. This error indicates that the SSO ticket used for authentication has expired, preventing the user from accessing the SAP system.
  Cause:
  
  Expired Ticket: The SSO ticket has a limited validity period. If the ticket is not used within this time frame, it will expire.
  Clock Skew: If there is a significant time difference between the systems involved (e.g., the SAP server and the Identity Provider), the ticket may be considered expired even if it is still valid.
  Configuration Issues: Incorrect configuration of the SSO settings or the Identity Provider can lead to issues with ticket generation and validation.
  Network Issues: If there are network delays or interruptions, the ticket may not be validated in time.
  
  Solution:
  
  Re-authenticate: The simplest solution is to log out and log back in to generate a new SSO ticket.
  Check Time Synchronization: Ensure that the system clocks of the SAP server and the Identity Provider are synchronized. Use NTP (Network Time Protocol) to keep the clocks aligned.
  Review SSO Configuration: Check the configuration settings for SSO in both the SAP system and the Identity Provider. Ensure that the ticket validity period is set appropriately.
  Increase Ticket Validity: If necessary, consider increasing the validity period of the SSO tickets in the Identity Provider settings.
  Monitor Network Performance: Ensure that there are no network issues that could be causing delays in ticket validation.
  Check Logs: Review the SAP system logs and the Identity Provider logs for any additional error messages or warnings that could provide more context about the issue.
  
  Related Information:
  
  SSO Configuration: Familiarize yourself with the SSO configuration settings in SAP, including the use of Secure Network Communications (SNC) and the relevant parameters in the SAP profile.
  Documentation: Refer to SAP's official documentation on SSO and SNC for detailed guidance on configuration and troubleshooting.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support or your organization's IT support team for further assistance.
  
  By addressing the underlying causes and following the suggested solutions, you should be able to resolve the "00144: System received an expired SSO ticket" error effectively.