How To Fix >0338 - Internal error: Amount difference between item and payment order

SAP Error Message - Details

• Message type: E = Error

• Message class: >0 - General Basis texts

• Message number: 338

• Message text: Internal error: Amount difference between item and payment order

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message >0338 - Internal error: Amount difference between item and payment order ?

  The SAP error message 0338 ("Internal error: Amount difference between item and payment order") typically occurs in the context of financial transactions, particularly when there is a discrepancy between the amounts in a payment order and the corresponding items in the system. This can happen in various modules, such as Accounts Payable or Accounts Receivable, when processing invoices, payments, or clearing transactions.
  Causes:
  
  Amount Mismatch: The most common cause is that the amount specified in the payment order does not match the amount of the invoice or the item it is supposed to clear.
  Currency Differences: If there are currency conversions involved, discrepancies can arise due to exchange rate differences.
  Partial Payments: If a payment is made partially, and the system is not correctly configured to handle such cases, it may lead to this error.
  Data Corruption: There may be issues with the data integrity in the database, leading to inconsistencies.
  Configuration Issues: Incorrect configuration in the payment processing settings or in the financial document settings can also lead to this error.
  
  Solutions:
  
  Check Amounts: Verify the amounts in the payment order and the corresponding invoice or item. Ensure they match exactly.
  Review Currency Settings: If currency conversion is involved, check the exchange rates and ensure they are correctly applied.
  Adjust Payment Order: If the payment order is incorrect, adjust it to match the invoice amount or the item amount.
  Reprocess Transactions: If the error occurred during a batch process, try reprocessing the transactions after correcting any discrepancies.
  Check Configuration: Review the configuration settings related to payment processing and ensure they are set up correctly.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that address this specific error.
  Data Consistency Check: Run data consistency checks to identify and resolve any underlying data integrity issues.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like FB03 (Display Document), FBL1N (Vendor Line Item Display), or FBL5N (Customer Line Item Display) to investigate the documents involved.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed information about the error and the context in which it occurred.
  User Forums: Check SAP community forums or user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.