How To Fix T5128 - &1 ist nicht berechtigt, die im Muster angegebene Aufgabe &2 auszuführen.

T5128 - Overview

• Message type: E = Error

• Message class: T5 - SAPphone: Messages for telephony

• Message number: 128

• Message text: &1 ist nicht berechtigt, die im Muster angegebene Aufgabe &2 auszuführen.

Was verursacht dieses Problem?

In the template from which the user was created, task &v2& is
configured to start directly for inbound calls. However, user &v1& does
not have authorization to execute this task. If this task is entered
for this user, the task, in the case of an inbound call, will remain as
a work item with status 'Ready' and without a valid user.

Systemantwort

To prevent this from occurring, the settings for the user are being
created so that the caller data is displayed for inbound calls and all
tasks that the user is authorized to execute are presented for
selection.

Vorgehensweise für Systemadministratoren

You can enter the user as a possible agent for the task and assign this
task or other tasks (for which the user has authorization) to the user
in the user settings.

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