How To Fix CRM_ROUTING_GROUP407 - Keine internen Agenten für Zuordnung gefunden

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ROUTING_GROUP -

• Message number: 407

• Message text: Keine internen Agenten für Zuordnung gefunden

Was verursacht dieses Problem?

You want to assign an internal agent to a profile. But no
internal agents were found for this assignment.

Systemantwort

The function 'Assigne agents to a profile' cannot continue with the
assignment because no internal agents are available for the
assignment.
This functionality assigns internal agents to a profile with attributes
that come from HR as qualifications. Therefore, you need internal
agents for this assignment. Only agents who are known as employees in
the HR system can be assigned through this functionality. These agents
have to be marked as internal agents in the transaction 'Maintain
Agents'.

Wie behebe ich diesen Fehler?

Maintain internal agents within the transaction 'Maintain Agents'.

Vorgehensweise für Systemadministratoren

Das System gibt eine Fehlermeldung aus und erlaubt Ihnen nicht, mit dieser Transaktion fortzufahren, bis der Fehler behoben ist.

Fehlermeldungsextrakt aus SAP-System. Copyright SAP SE