How To Fix CRM_IC_AUI312 - Sie haben Operator "ist nicht" mehrmals für dasselbe Attribut verwendet

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 312

• Message text: Sie haben Operator "ist nicht" mehrmals für dasselbe Attribut verwendet

Was verursacht dieses Problem?

You have used the operator "is not" more than once for the same search
attribute.

Systemantwort

Search criteria with the same attribute are implicitly combined via
'OR'.

Wie behebe ich diesen Fehler?

It usually does not make much sense to use the operator "is not" more
than once for the same search attribute.
For example, if you enter the search criteria
"Main Category is not Service Request
Main Category is not Interaction Record",
the system will retrieve every document for which the following
statement is true:
"The document is not a service request, or the document is not an
interaction record."
But this statement is true for every document. Hence the search criteria
above are equivalent to leaving the search attribute "Main Category"
empty.
If you would like to find, for example, every document that is not a
service request <ZU>and</> is not an interaction record, you might
search via
"Main Category is not Service Request",
then use the table view of the result list (if configured in your
system) and click on the header of the column "Main Category". Here, you
can use the option "(Custom...)" to filter such as to exclude all
documents that are no interaction records.

Das System gibt eine Fehlermeldung aus und erlaubt Ihnen nicht, mit dieser Transaktion fortzufahren, bis der Fehler behoben ist.

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