How To Fix CRM_IC_AUI160 - Gesicherte Suchen sind nur in Sicht für erweiterte Suche unterstützt

CRM_IC_AUI160 - Overview

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 160

• Message text: Gesicherte Suchen sind nur in Sicht für erweiterte Suche unterstützt

Was verursacht dieses Problem?

Saved search functionality in the interaction center (IC) inbox is only
supported for the advanced search view. If the standard search view of
the IC inbox is selected in Customizing, saved search functionality,
including saved search launching and navigation, is not supported.

Systemantwort

The saved search was not executed.

Wie behebe ich diesen Fehler?

You can choose from the following options:
To enable the IC inbox advanced search view, which supports saved
searches, select <LS>Advanced Search View</> for the inbox profile
assigned to the relevant business role in Customizing for <LS>Customer
Relationship Management</> under <ZK><LS>Interaction Center WebClient ->
Agent Inbox -> Define Inbox Profiles</>.</>
If you do not want to use saved searches, you can hide the saved search
launcher from the work area header bar by assigning a functional
parameter to your business role. Assign the parameter and value
<LB>ALLSEARCHES_SVDSRCH - Off </>to the function profile assigned to the
relevant business role in Customizing for<ZK> <LS>Customer Relationship
Management</> </>under <ZK><LS>UI Framework -> Technical Role Definition
-> Define Parameters</>.</>

Das System gibt eine Fehlermeldung aus und erlaubt Ihnen nicht, mit dieser Transaktion fortzufahren, bis der Fehler behoben ist.

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