How To Fix CRM_CASE_PPF012 - Ursache: Kann Vorgang & nicht zum Schließen sperren

CRM_CASE_PPF012 - Overview

• Message type: E = Error

• Message class: CRM_CASE_PPF - Messages used in CRM Case PPF actions

• Message number: 012

• Message text: Ursache: Kann Vorgang & nicht zum Schließen sperren

Das System gibt eine Fehlermeldung aus und erlaubt Ihnen nicht, mit dieser Transaktion fortzufahren, bis der Fehler behoben ist.

Was verursacht dieses Problem?

The PPF action that closes the dependent transactions of a closed case
was executed.
However, this action could not close the dependent transaction &V1&
because it is locked by another process.

Wie behebe ich diesen Fehler?

Either manually change the status of transaction &V1& to <ZK>Closed</>,
or wait a few minutes and execute this PPF action again.
To change the status, go to transaction <DS:TRAN.SPPFP>SPPFP</>, search
for the PPF action definition &V2& with application key &V3& and execute
it again. If the problem persists, run transaction <DS:TRAN.SM12>SM12</>
to identify who has locked transaction &V1& and have it released. Once
the lock has been released, execute this PPF action again.

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