How to use /XFT/SRMCYCLEC2 - Define Agent Group

SAP Transaction Code - Details

• Transaction Code: /XFT/SRMCYCLEC2

  Description: Define Agent Group

  Release: ECC 6 only

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Smart SAP Assistant

• SAP Tcode: /XFT/SRMCYCLEC2 - Define Agent Group

   Cycle
  
  Overview: 
  The SAP transaction code /XFT/SRMCYCLEC2 is used to define an agent group cycle in the SAP system. This transaction code is used to create and maintain agent groups, which are used to assign tasks to agents in the system. 
  
  Functionality: 
  The /XFT/SRMCYCLEC2 transaction code allows users to define an agent group cycle in the SAP system. This transaction code is used to create and maintain agent groups, which are used to assign tasks to agents in the system. The agent group cycle defines the order in which tasks are assigned to agents within a group. 
  
  Step-by-step How to Use: 
  1. Enter the transaction code /XFT/SRMCYCLEC2 into the command field of the SAP system. 
  2. Enter the name of the agent group cycle you want to create or maintain. 
  3. Enter the name of the agent group you want to assign tasks to. 
  4. Enter the order in which tasks should be assigned to agents within the group. 
  5. Save your changes and exit the transaction code. 
  
  Other Recommendations: 
  It is recommended that users familiarize themselves with the functionality of this transaction code before using it, as it can be complex and difficult to use without prior knowledge. Additionally, users should ensure that they have sufficient authorization before using this transaction code, as it requires certain privileges in order to be used properly.