How to use /SCTECH/XSISP - Map Priority to Service Level

/SCTECH/XSISP - Overview

• Transaction Code: /SCTECH/XSISP

  Description: Map Priority to Service Level

  Release: ECC 6 only

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/SCTECH/XSISP - Details

• SAP Tcode: /SCTECH/XSISP - Map Priority to Service Level

   Agreement
  
  Overview:
  The SAP transaction code /SCTECH/XSISP is used to map priority to Service Level Agreements (SLAs) in the SAP system. This code allows users to assign priority levels to SLAs, which can then be used to prioritize service requests. 
  
  Functionality: 
  The /SCTECH/XSISP transaction code allows users to assign priority levels to SLAs. This helps ensure that service requests are handled in an efficient and timely manner. The priority levels can be set according to the urgency of the request, the importance of the customer, or any other criteria that is relevant to the organization. 
  
  Step-by-step How to Use: 
  To use the /SCTECH/XSISP transaction code, follow these steps 
  1. Log into the SAP system and enter the /SCTECH/XSISP transaction code. 
  2. Select the SLA that you want to assign a priority level to. 
  3. Select the appropriate priority level from the drop-down menu. 
  4. Click “Save” to save your changes. 
  
  Other Recommendations: 
  It is important to note that the priority levels assigned using this transaction code will only be applied when a service request is created in the SAP system. Therefore, it is important to ensure that all relevant SLAs have been assigned a priority level before creating any service requests. Additionally, it is recommended that users review their assigned priority levels periodically to ensure they are still relevant and up-to-date.