How to use /SAPPSSRM/81000096 -

SAP Transaction Code - Details

• Transaction Code: /SAPPSSRM/81000096

  Description: SAP has not provided a description for this transaction.

  Release: S/4HANA and ECC 6

• • Program: SAPLS_CUS_IMG_ACTIVITY

    Screen: 200

    Authorization Object:

  • Development Package:

    Package Description:

    Parent Package:

  • Module/Component:

    Description:

Smart SAP Assistant

• SAP Tcode: /SAPPSSRM/81000096 -

  
  Overview:
  The SAP transaction code /SAPPSSRM/81000096 is used to manage the service request process in the SAP Service and Support Request Management (SSRM) application. It allows users to create, view, and manage service requests. 
  
  Functionality: 
  This transaction code enables users to create, view, and manage service requests in the SSRM application. It also allows users to assign service requests to the appropriate personnel and track the progress of the request. Additionally, it provides users with the ability to view and update service request details, such as status, priority, and resolution. 
  
  Step-by-step How to Use: 
  1. Enter the transaction code /SAPPSSRM/81000096 into the command field. 
  2. Select “Create Service Request” from the menu. 
  3. Enter the required information for the service request, such as customer name, contact information, and description of the issue. 
  4. Select “Save” to save the service request. 
  5. Assign the service request to an appropriate personnel by selecting “Assign” from the menu. 
  6. Track the progress of the service request by selecting “View Status” from the menu. 
  7. Update any necessary details for the service request by selecting “Edit” from the menu. 
  8. Select “Close” when the service request is resolved. 
  
  Other Recommendations: 
  It is recommended that users familiarize themselves with all of the features available in this transaction code before using it for managing service requests in SSRM. Additionally, users should ensure that all required information is entered accurately when creating a new service request in order to avoid any delays in resolving it.