How to use /MVA/AMY_FPP_ICDEMSG - Process FPP CIC Data

SAP Transaction Code - Details

• Transaction Code: /MVA/AMY_FPP_ICDEMSG

  Description: Process FPP CIC Data

  Release: S/4HANA only

• • Program:

    Screen: 0

    Authorization Object:

  • Development Package: /MVA/AMY_FPP

    Package Description: FS-PM Auto: Specific FS-PM Objects for FPP

    Parent Package: /MVA/AM_MASSPROCESSING

  • Module/Component: FS-PMA

    Description: SAP Policy Management for Auto Insurance

Smart SAP Assistant

• SAP Tcode: /MVA/AMY_FPP_ICDEMSG - Process FPP CIC Data

   Messages
  
  Overview: 
  The SAP transaction code /MVA/AMY_FPP_ICDEMSG is used to process FPP CIC Data Messages. This transaction code is used to process messages from the CIC (Customer Interaction Center) system, which is a customer service platform. It is used to process customer service requests and provide feedback to customers. 
  
  Functionality: 
  This transaction code allows users to process messages from the CIC system. It enables users to view, edit, and delete messages from the CIC system. It also allows users to create new messages and send them to customers. Additionally, it allows users to view customer feedback and respond accordingly. 
  
  Step-by-step How to Use: 
  1. Log into the SAP system using the /MVA/AMY_FPP_ICDEMSG transaction code. 
  2. Select the “Messages” tab in the top menu bar. 
  3. Select the “View” option in the left menu bar. 
  4. Select the message you wish to view or edit from the list of available messages. 
  5. Make any necessary changes or additions to the message and save your changes. 
  6. To create a new message, select the “Create” option in the left menu bar and enter all necessary information for the new message. 
  7. To send a message, select the “Send” option in the left menu bar and enter all necessary information for the message you wish to send. 
  8. To view customer feedback, select the “Feedback” tab in the top menu bar and select the customer feedback you wish to view from the list of available feedbacks. 
  9. To respond to customer feedback, select the “Respond” option in the left menu bar and enter all necessary information for your response. 
  10. When finished, log out of the SAP system using the /MVA/AMY_FPP_ICDEMSG transaction code. 
  
  Other Recommendations: 
  It is recommended that users familiarize themselves with all features of this transaction code before using it in order to ensure that they are able to use it effectively and efficiently. Additionally, it is recommended that users regularly review customer feedback in order to ensure that they are providing timely and accurate responses to customers’ inquiries and requests.