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Transaction Code: /ISIDEX/B020_U34_01
Description: Formulaire d'avis de réclamation
Release: S/4HANA and ECC 6
Program:
Screen: 0
Authorization Object:
Development Package: /ISIDEX/EE_DEREG_INV_PRECONFIG
Package Description: IDEX Preconfig.: Payment Processing in a Dereg. Environment
Parent Package: IS-U/CCS
Module/Component: IS-U-IDX
Description: Enhanced Intercompany Data Exchange
Overview: The SAP transaction code /ISIDEX/B020_U34_01 is used to generate a Complaint Notification Form. This form is used to document customer complaints and provide a way to track and manage them. Functionality: This transaction code allows users to create a Complaint Notification Form, which includes the customer’s name, contact information, and details of the complaint. The form also includes fields for the user to enter the date of the complaint, the product or service involved, and any other relevant information. Once completed, the form can be printed or emailed to the customer. Step-by-step How to Use: 1. Enter the SAP transaction code /ISIDEX/B020_U34_01 into the command field. 2. Enter the customer’s name, contact information, and details of the complaint into the appropriate fields. 3. Enter the date of the complaint, product or service involved, and any other relevant information into the appropriate fields. 4. Print or email the completed form to the customer. Other Recommendations: It is recommended that users save a copy of each Complaint Notification Form for their records. This will allow them to easily access and review customer complaints in the future. Additionally, users should ensure that all customer complaints are addressed in a timely manner in order to maintain good customer relations.
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