How to use CRM_WFM_CTI_MAP - Define CTI Queue and Indicators

SAP Transaction Code - Details

• Transaction Code: CRM_WFM_CTI_MAP

  Description: Define CTI Queue and Indicators

  Release: ECC 6 only

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Smart SAP Assistant

• SAP Tcode: CRM_WFM_CTI_MAP - Define CTI Queue and Indicators

  
  Overview:
  
  CRM_WFM_CTI_MAP is an SAP transaction code used to define CTI (Computer Telephony Integration) queues and indicators. This transaction code is used to set up the queues and indicators that are used in the SAP CRM WebClient UI for CTI integration. 
  
  Functionality:
  
  CRM_WFM_CTI_MAP allows users to define the queues and indicators that are used in the SAP CRM WebClient UI for CTI integration. This transaction code enables users to set up the queues and indicators that are used in the SAP CRM WebClient UI for CTI integration. The queues and indicators can be configured according to user requirements. 
  
  Step-by-step How to Use:
  
  1. Log into the SAP system using a valid user ID and password. 
  2. Enter transaction code CRM_WFM_CTI_MAP in the command field. 
  3. Select “Define Queues” from the menu bar. 
  4. Enter the queue name, description, and other details as required. 
  5. Select “Define Indicators” from the menu bar. 
  6. Enter the indicator name, description, and other details as required. 
  7. Save your changes by selecting “Save” from the menu bar. 
  8. Exit the transaction code by selecting “Exit” from the menu bar. 
  
  Other Recommendations:
  
  It is recommended that users familiarize themselves with the functionality of this transaction code before using it in order to ensure that they are able to configure it correctly according to their requirements. Additionally, users should ensure that they have all of the necessary information before attempting to configure this transaction code, as incorrect configuration may lead to errors or unexpected results.