CRM_SURVEY_BUILDER - Calling up the Survey Builder

SAP Transaction Code - Details

• Transaction Code: CRM_SURVEY_BUILDER

  Description: Calling up the Survey Builder

  Release: S/4HANA only

• • Program: CRM_SURVEY_PARSE

    Screen: 1000

    Authorization Object:

  • Development Package: CRM_APPLICATION_TOOL_SUITE

    Package Description: CRM Tools Suite

    Parent Package: CRM_APPLICATION

  • Module/Component: CRM-BF-SVY

    Description: Survey Suite

Smart SAP Assistant

• SAP Tcode: CRM_SURVEY_BUILDER - Calling up the Survey Builder

  
  Overview:
  The SAP transaction code CRM_SURVEY_BUILDER is used to call up the Survey Builder. This tool allows users to create surveys and questionnaires for customers and other stakeholders. The Survey Builder is part of the SAP Customer Relationship Management (CRM) module. 
  
  Functionality: 
  The Survey Builder enables users to create surveys and questionnaires that can be used to collect customer feedback, measure customer satisfaction, and gain insights into customer behavior. Surveys can be created in multiple languages and distributed via email, SMS, or web links. The Survey Builder also provides a range of reporting options, allowing users to analyze survey results in detail. 
  
  Step-by-step How to Use: 
  1. Enter the transaction code CRM_SURVEY_BUILDER into the command field in the SAP GUI. 
  2. Select the survey type you wish to create (e.g., customer satisfaction survey). 
  3. Enter the survey title and description. 
  4. Create questions for the survey using the available question types (e.g., multiple choice, open-ended). 
  5. Add additional options such as images, videos, or audio clips if desired. 
  6. Preview the survey to ensure it meets your requirements. 
  7. Publish the survey and distribute it via email, SMS, or web link as desired. 
  8. Analyze survey results using the available reporting options in the Survey Builder. 
  
  Other Recommendations: 
  It is recommended that users test their surveys before distributing them to ensure they are working correctly and that all questions are clear and easy to understand. Additionally, users should consider using a third-party survey platform such as SurveyMonkey or Qualtrics for more advanced features such as branching logic or custom branding options.