How To Fix CRM_CASE_PPF012 - Cause : impossible bloquer opération & pr fermeture

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE_PPF - Messages used in CRM Case PPF actions

• Message number: 012

• Message text: Cause : impossible bloquer opération & pr fermeture

Le système émet un message d'erreur et ne vous permettra pas de poursuivre cette transaction tant que l'erreur n'est pas résolue.

Quelle est la cause de ce problème?

The PPF action that closes the dependent transactions of a closed case
was executed.
However, this action could not close the dependent transaction &V1&
because it is locked by another process.

Comment corriger cette erreur?

Either manually change the status of transaction &V1& to <ZK>Closed</>,
or wait a few minutes and execute this PPF action again.
To change the status, go to transaction <DS:TRAN.SPPFP>SPPFP</>, search
for the PPF action definition &V2& with application key &V3& and execute
it again. If the problem persists, run transaction <DS:TRAN.SM12>SM12</>
to identify who has locked transaction &V1& and have it released. Once
the lock has been released, execute this PPF action again.

Extrait du message d'erreur du système SAP. Copyright SAP SE.