How To Fix T5183 - Error configuración: Puesto trabajo para usuario &1 no válido (tex.expl.)

SAP Error Message - Details

• Message type: E = Error

• Message class: T5 - SAPphone: Messages for telephony

• Message number: 183

• Message text: Error configuración: Puesto trabajo para usuario &1 no válido (tex.expl.)

¿Qué causa este problema?

In order to be able to process the incoming call correctly, either work
center data must already be stored with the server &V2& in the memory or
there must be no data at all stored in the memory (the data are read
when logging on to the SAP system in dialog from the SAPphone
configuration and stored in the memory). In this case, data were found
in the memory but the server stored there does not correspond to the
current server &V2&.

Respuesta del sistema

The call was not reported in the SAP system.

¿Cómo arreglar este error?

If user &V1& is your user, check your work center settings in
<DS:TRAN.SPHA>SAPphone: Work center settings</>. If necessary, perform a
connection test in the transaction.

Procedimiento para Administradoras de Sistemas

If user &V1& is an RFC user, then one user is probably used by several
telephony servers for logging on to the SAP system. This is not allowed.
In a central installation each telephony server must have a separate
user.

Extracto de mensaje de error del sistema SAP. Copyright SAP SE.