How To Fix BCOMEC040 - La consulta se ha iniciado para desvío de llamada: Imposible conferencia

SAP Error Message - Details

• Message type: E = Error

• Message class: BCOMEC - Business Communication: Messages of external components

• Message number: 040

• Message text: La consulta se ha iniciado para desvío de llamada: Imposible conferencia

¿Qué causa este problema?

You have initiated a consultation with the intention of transferring a
call to the call partner. You now want to initiate a conference
instead. Neither the external software component nor the telephone
equipment support this.
Further information on the external software component:
&V3&
The server concerned is &V1&.

Respuesta del sistema

The conference was not initiated.

¿Cómo arreglar este error?

End the consultation and return to the first call. Then initiate a
conference correctly.

Procedimiento para Administradoras de Sistemas

The error can occur in 2 different places:
1. In the connected gateway
2. In the underlying CTI software
In this case the error occurred in (V4&).
The return code for the underlying CTI software is: &V2&

Extracto de mensaje de error del sistema SAP. Copyright SAP SE.