How To Fix XC004 - Planning results from source system &1 could not be requested

SAP Error Message - Details

• Message type: E = Error

• Message class: XC - Message Class for Core Interface

• Message number: 004

• Message text: Planning results from source system &1 could not be requested

What causes this issue?

An error has occurred during the planning results query from APO.

System Response

The planning results cannot be transferred.

How to fix this error?

Check all settings in Customizing.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message XC004 - Planning results from source system &1 could not be requested ?

  The SAP error message XC004 indicates that planning results from a source system could not be requested. This error typically occurs in the context of SAP Integrated Business Planning (IBP) or SAP Advanced Planning and Optimization (APO) when there is an issue with retrieving planning data from a connected source system.
  Causes:
  
  Connectivity Issues: There may be a problem with the connection between the SAP system and the source system (e.g., SAP ERP, SAP S/4HANA).
  Authorization Issues: The user may not have the necessary authorizations to access the planning results from the source system.
  Data Availability: The requested planning results may not be available in the source system, possibly due to data not being updated or processed.
  Configuration Issues: There may be misconfigurations in the settings related to the integration between the systems.
  System Performance: The source system may be experiencing performance issues, leading to timeouts or failures in data retrieval.
  
  Solutions:
  
  Check Connectivity: Ensure that the connection between the SAP system and the source system is active and functioning correctly. You can test the connection using transaction codes like SM59 (RFC destinations).
  Review Authorizations: Verify that the user has the necessary authorizations to access the planning results. This may involve checking roles and permissions in both the source and target systems.
  Data Verification: Confirm that the planning results exist in the source system. You may need to run relevant reports or queries to check for the availability of the data.
  Configuration Review: Review the configuration settings related to the integration. This includes checking the settings in transaction SPRO for planning areas, data sources, and integration settings.
  Monitor System Performance: Check the performance of the source system to ensure it is not overloaded or experiencing issues. You may need to consult with your Basis team for system health checks.
  Error Logs: Review the error logs in both the source and target systems for any additional error messages that may provide more context on the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM21 (System Log), SLG1 (Application Log), and ST22 (Dump Analysis) to investigate further.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Refer to the official SAP documentation for IBP or APO for detailed information on planning results and integration settings.
  
  If the issue persists after following these steps, it may be beneficial to engage with SAP support or your internal IT team for further assistance.