How To Fix WU654 - Customer number & was not found

SAP Error Message - Details

• Message type: E = Error

• Message class: WU - Promotion management messages

• Message number: 654

• Message text: Customer number & was not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WU654 - Customer number & was not found ?

  The SAP error message WU654 ("Customer number & was not found") typically indicates that the system is unable to locate a customer record associated with the specified customer number. This can occur in various SAP modules, particularly in Sales and Distribution (SD) or Customer Relationship Management (CRM).
  Causes:
  
  Incorrect Customer Number: The customer number entered may be incorrect or mistyped.
  Customer Not Created: The customer may not have been created in the system yet.
  Customer Deactivation: The customer record may have been deactivated or marked for deletion.
  Data Synchronization Issues: If the system is integrated with other systems, there may be synchronization issues leading to missing customer data.
  Authorization Issues: The user may not have the necessary permissions to view the customer record.
  
  Solutions:
  
  Verify Customer Number: Double-check the customer number for any typographical errors.
  Check Customer Master Data: Use transaction codes like XD03 (Display Customer) or VD03 (Display Customer - Sales Area) to see if the customer exists in the system.
  Create Customer Record: If the customer does not exist, you may need to create a new customer record using transaction codes like XD01 (Create Customer) or VD01 (Create Customer - Sales Area).
  Check Status: If the customer exists but is inactive, you may need to reactivate the customer record.
  Consult with IT or SAP Support: If the issue persists, consult with your IT department or SAP support team to investigate further, especially if it involves data synchronization or authorization issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for customer master data management, such as XD01, XD02, XD03, VD01, VD02, VD03.
  Authorization Roles: Ensure that the user has the appropriate roles and authorizations to access customer data.
  Data Consistency Checks: If there are integration points with other systems (like CRM or third-party applications), ensure that data consistency is maintained across systems.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.