How To Fix WU490 - No customer number found. Whole item not processed

SAP Error Message - Details

• Message type: E = Error

• Message class: WU - Promotion management messages

• Message number: 490

• Message text: No customer number found. Whole item not processed

What causes this issue?

During price activation the system found that a customer does not exist
for a store or distribution center item.

System Response

The whole item is not activated and the activation indicator is set to
"incorrect".

How to fix this error?

Check the data and correct the source of supply for the store or
distribution center concerned.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WU490 - No customer number found. Whole item not processed ?

  The SAP error message WU490 ("No customer number found. Whole item not processed") typically occurs in the context of sales and distribution processes, particularly when dealing with billing documents or sales orders. This error indicates that the system could not find a valid customer number associated with the transaction, which prevents the processing of the entire item.
  Causes:
  
  Missing Customer Master Data: The customer number may not exist in the system, or the customer master data may not be properly maintained.
  Incorrect Customer Number: The customer number entered in the transaction may be incorrect or misspelled.
  Inactive Customer: The customer may be inactive or blocked in the system, which can prevent processing.
  Data Migration Issues: If data was migrated from another system, there may be inconsistencies or missing records in the customer data.
  Configuration Issues: There may be configuration issues in the sales and distribution module that prevent the system from recognizing the customer.
  
  Solutions:
  
  
  Check Customer Master Data:
  
  Go to the customer master data transaction (e.g., XD03 for display) and verify that the customer number exists and is active.
  Ensure that all necessary data (such as address, sales area, etc.) is correctly maintained.
  
  
  
  Verify Customer Number:
  
  Double-check the customer number entered in the transaction for any typos or errors.
  Ensure that the correct customer number is being used for the transaction.
  
  
  
  Review Customer Status:
  
  Check if the customer is blocked or inactive. If so, you may need to unblock or reactivate the customer.
  
  
  
  Data Migration Review:
  
  If the issue arose after a data migration, review the migration process to ensure that all customer records were correctly imported.
  
  
  
  Consult Configuration:
  
  If you have access to configuration settings, review the settings in the sales and distribution module to ensure that everything is set up correctly.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD03 (Display Customer), VD03 (Display Customer Sales Area), and VK03 (Display Customer Pricing).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review SAP documentation related to customer master data and sales order processing for additional insights.
  
  By following these steps, you should be able to identify the root cause of the WU490 error and implement the necessary solutions to resolve it.