How To Fix WU490 - No customer number found. Whole item not processed

WU490 - Overview

• Message type: E = Error

• Message class: WU - Promotion management messages

• Message number: 490

• Message text: No customer number found. Whole item not processed

What causes this issue?

During price activation the system found that a customer does not exist
for a store or distribution center item.

System Response

The whole item is not activated and the activation indicator is set to
"incorrect".

How to fix this error?

Check the data and correct the source of supply for the store or
distribution center concerned.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WU490 - No customer number found. Whole item not processed ?

  The SAP error message WU490 ("No customer number found. Whole item not processed") typically occurs in the context of sales and distribution processes, particularly when dealing with billing documents or sales orders. This error indicates that the system could not find a valid customer number associated with the transaction, which prevents the processing of the entire item.
  Causes:
  
  Missing Customer Master Data: The customer number may not exist in the system, or the customer master data may not be properly maintained.
  Incorrect Customer Number: The customer number entered in the transaction may be incorrect or misspelled.
  Inactive Customer: The customer may be inactive or blocked in the system, which can prevent processing.
  Data Migration Issues: If data was migrated from another system, there may be inconsistencies or missing records in the customer data.
  
  Configuration Issues: There may be configuration issues in the sales and distribution module that prevent the system from recognizing the customer.
  
  Solutions:
  
  
  Check Customer Master