How To Fix WU035 - Material &1 &2 in promotion &3 is currently being processed by user &4

SAP Error Message - Details

• Message type: E = Error

• Message class: WU - Promotion management messages

• Message number: 035

• Message text: Material &1 &2 in promotion &3 is currently being processed by user &4

What causes this issue?

The material is currently being processed by another user in a
promotion.

System Response

INCLUDE ISR_STOP

How to fix this error?

Wait until the other user has finished processing the material or
promotion, or speak directly with him/her.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WU035 - Material &1 &2 in promotion &3 is currently being processed by user &4 ?

  The SAP error message WU035 indicates that a specific material (denoted by &1 and &2) in a promotion (denoted by &3) is currently being processed by another user (denoted by &4). This error typically occurs in the context of promotions and pricing in SAP, particularly when multiple users are trying to access or modify the same promotion data simultaneously.
  Cause:
  
  Concurrent Access: The primary cause of this error is that another user is currently editing or processing the same promotion or material. SAP locks the data to prevent conflicts and ensure data integrity.
  Session Timeout: If a user has left a session open for an extended period, the system may still consider that session active, leading to this error for other users trying to access the same data.
  System Configuration: Certain configurations in the SAP system may lead to more frequent locking of records, especially in high-transaction environments.
  
  Solution:
  
  Wait and Retry: The simplest solution is to wait for the other user to finish processing the promotion and then try again. You can check with your team to see if they are aware of who is working on the promotion.
  Identify the User: If possible, identify the user who is currently processing the promotion (as indicated by &4 in the error message) and coordinate with them to resolve the issue.
  Session Management: Ensure that users log out of sessions that they are no longer using to free up locks on the data.
  Check for Long-Running Transactions: If a user is taking an unusually long time to process the promotion, it may be worth checking if they are stuck or if there is an issue with their session.
  System Administration: If the issue persists, it may be necessary for a system administrator to investigate the locks in the database and potentially release them if they are no longer valid.
  
  Related Information:
  
  Transaction Codes: You can use transaction codes like SM12 (to view and manage locks) and SM21 (to check system logs) to gather more information about the locks and the users involved.
  User Training: Ensure that users are trained on how to properly manage their sessions and avoid leaving transactions open unnecessarily.
  Performance Monitoring: Regularly monitor system performance and user activity to identify patterns that may lead to frequent locking issues.
  
  If the problem continues to occur frequently, it may be beneficial to review the business processes and user access patterns to optimize how promotions are managed in the system.