How To Fix WU018 - Promotion & is currently being processed by user &

SAP Error Message - Details

• Message type: E = Error

• Message class: WU - Promotion management messages

• Message number: 018

• Message text: Promotion & is currently being processed by user &

What causes this issue?

The promotion is currently being processed by another user, and you are
therefore not able to process it.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Wait until the other user has finished processing the promotion, or
contact him/her.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WU018 - Promotion & is currently being processed by user & ?

  The SAP error message WU018 indicates that a promotion is currently being processed by another user. This typically occurs in the context of promotions or pricing updates in SAP systems, particularly in modules related to sales and distribution (SD) or marketing.
  Cause:
  
  Concurrent Processing: The error arises when two users attempt to process the same promotion simultaneously. SAP locks the promotion record for the user who is currently processing it, preventing others from making changes until the first user completes their task.
  Long Processing Time: If the first user takes a long time to process the promotion, other users may encounter this error while trying to access the same promotion.
  Session Issues: Sometimes, a user may have an open session that is still processing, leading to this error for others.
  
  Solution:
  
  Wait and Retry: The simplest solution is to wait for the other user to complete their processing. After some time, try to access the promotion again.
  Check User Sessions: If you have access, check the user sessions in the system to see if the user who is processing the promotion is still active. You can use transaction codes like SM04 or AL08 to monitor user sessions.
  Contact the User: If possible, communicate with the user who is processing the promotion to find out when they expect to finish.
  System Administrator Intervention: If the processing seems to be stuck or taking too long, a system administrator may need to intervene. They can check for any locks on the promotion and, if necessary, release them using transaction SM12 (to view and delete locks).
  Review System Logs: Check system logs for any errors or issues that might be causing delays in processing.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM04 (User Overview), AL08 (Global User Overview), and SM12 (Lock Entries).
  SAP Notes: Check SAP Notes for any known issues or patches related to promotion processing.
  Documentation: Review SAP documentation or user manuals related to promotions and pricing to understand the workflow and any potential issues.
  
  If the problem persists after trying these solutions, it may be beneficial to escalate the issue to your SAP support team for further investigation.