How To Fix WTYC1007 - Claim type can be either recall or authorization

SAP Error Message - Details

• Message type: E = Error

• Message class: WTYC1 - Messages for Customizing of Warranty Processing

• Message number: 007

• Message text: Claim type can be either recall or authorization

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WTYC1007 - Claim type can be either recall or authorization ?

  SAP Error Message:
  
  WTYC1007 – Claim type can be either recall or authorization
  
  Cause:
  This error occurs in SAP Warranty Management when you are trying to create or process a claim, and the system detects that the claim type you are using is not consistent with the expected claim type for the operation. Specifically, the claim type must be either Recall or Authorization, but the system found a different or conflicting claim type.
  In other words, the system expects the claim type to be one of these two predefined types (Recall or Authorization) for the particular transaction or process you are performing, but the claim type entered or derived is invalid or inconsistent.
  
  When does it occur?
  
  When creating or processing warranty claims.
  When the claim type assigned to a claim does not match the allowed types for the process.
  Possibly during claim creation, claim processing, or claim settlement steps where claim type validation is enforced.
  
  
  Solution:
  
  
  Check the Claim Type:
  
  Verify the claim type you are using in the transaction.
  Ensure that the claim type is either Recall or Authorization as required by the process.
  
  
  
  Adjust the Claim Type:
  
  If the claim type is incorrect, change it to the correct one.
  This can be done in the claim header or during claim creation.
  
  
  
  Configuration Check:
  
  Review the configuration of claim types in transaction SPRO under:
  Logistics Execution -> Warranty Management -> Claims -> Define Claim Types
  Ensure that the claim types are properly defined and assigned to the relevant processes.
  
  
  
  Process Alignment:
  
  Make sure the business process you are executing aligns with the claim type.
  For example, if you are processing a recall claim, the claim type must be set to Recall.
  
  
  
  Consult Documentation or SAP Notes:
  
  Check SAP Notes for any known issues or patches related to WTYC1007.
  Review SAP Warranty Management documentation for claim type usage.
  
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  IW65 – Create Warranty Claim
  IW66 – Change Warranty Claim
  IW67 – Display Warranty Claim
  
  
  
  SAP Module: Warranty Management (LO-WM)
  
  
  Claim Types:
  
  Recall: Claims related to product recalls.
  Authorization: Claims related to warranty authorizations.
  
  
  
  SAP Notes: Search for WTYC1007 in the SAP Support Portal for any updates or patches.
  
  
  
  Summary:
  The error WTYC1007 indicates a mismatch or invalid claim type in warranty claim processing. The claim type must be either Recall or Authorization. Correct the claim type in the claim data or configuration to resolve the error.