How To Fix WTY20003 - Master warranty & does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: WTY20 - Messages for Master Warranty Assignment and Check

• Message number: 003

• Message text: Master warranty & does not exist

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WTY20003 - Master warranty & does not exist ?

  SAP Error Message:
  
  WTY20003 - Master warranty & does not exist
  
  Cause:
  This error occurs when the system tries to reference a master warranty record that does not exist in the warranty master data. Typically, this happens during processes involving warranty claims, service orders, or repairs where the system expects a valid warranty master record but cannot find one matching the given criteria (such as warranty number, equipment, or material).
  Common scenarios causing this error include:  
  
  The warranty master data has not been created or maintained for the equipment or material in question.  
  Incorrect or missing warranty number in the transaction.  
  Data inconsistencies or missing links between equipment/material and warranty master records.  
  Customizing or configuration issues where warranty master data is expected but not set up properly.
  
  
  Solution:
  
  
  Check Warranty Master Data:  
  
  Verify if the warranty master record exists for the equipment or material involved.  
  Use transaction codes like IW32 (Change Order), IE03 (Display Equipment), or warranty-specific transactions to check warranty data.
  
  
  
  Create or Maintain Warranty Master Record:  
  
  If missing, create the warranty master record using the appropriate transaction (e.g., IW31 for service orders or warranty master maintenance transactions).  
  Ensure all required fields (warranty number, validity dates, equipment/material assignment) are correctly maintained.
  
  
  
  Verify Warranty Number in Transaction:  
  
  Confirm that the warranty number entered in the transaction is correct and corresponds to an existing master warranty.
  
  
  
  Check Configuration:  
  
  Review warranty-related customizing settings in SPRO under Plant Maintenance and Customer Service ? Warranty Management.  
  Ensure that warranty master data is properly linked and that the system is configured to recognize the warranty master records.
  
  
  
  Data Consistency Checks:  
  
  Run consistency checks or reports to identify missing or inconsistent warranty master data.  
  Correct any discrepancies found.
  
  
  
  Consult SAP Notes:  
  
  Search SAP Support Portal for notes related to WTY20003 for any patches or known issues.
  
  
  
  
  Related Information:
  
  Warranty Management in SAP: Warranty management is part of the Customer Service (CS) or Plant Maintenance (PM) module, handling warranty claims, repairs, and service orders.  
  Transactions:  
  
  IW31/IW32/IW33 – Create/Change/Display Service Orders  
  IE01/IE02/IE03 – Create/Change/Display Equipment  
  Warranty master data maintenance transactions (may vary by system)  
  
  
  Configuration Path:
  
  SPRO ? Plant Maintenance and Customer Service ? Warranty Management  
  SAP Notes: Check for notes related to warranty master data errors or WTY20003 specifically.
  
  
  If the problem persists after verifying and maintaining warranty master data, consider involving your SAP support team or opening a ticket with SAP Support for further analysis.