How To Fix WTY184 - Error on creating claim header

SAP Error Message - Details

• Message type: E = Error

• Message class: WTY - Warranty processing

• Message number: 184

• Message text: Error on creating claim header

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WTY184 - Error on creating claim header ?

  SAP Error Message:
  
  WTY184 - Error on creating claim header
  
  Cause:
  The error WTY184 typically occurs during the creation of a warranty claim header in SAP when mandatory data is missing, inconsistent, or when there is a configuration or master data issue related to the warranty claim process. Common causes include:
  
  Missing or incorrect data in the claim header fields (e.g., customer, material, warranty type).
  Incomplete or incorrect warranty master data or claim type configuration.
  Issues with reference documents (e.g., sales order, delivery) linked to the claim.
  Authorization or user role restrictions preventing claim creation.
  System inconsistencies or missing customizing in the Warranty Management module.
  
  
  Solution:
  To resolve the WTY184 error, follow these steps:
  
  
  Check Mandatory Fields:
  
  Ensure all required fields in the claim header are correctly filled (e.g., customer number, material number, warranty type, claim type).
  Verify that the data entered complies with the expected formats and values.
  
  
  
  Verify Master Data:
  
  Check the warranty master data for the material and customer.
  Confirm that the warranty period and conditions are correctly maintained.
  Validate the claim type configuration in transaction SPRO under Warranty Management.
  
  
  
  Review Reference Documents:
  
  If the claim is created with reference to a sales order or delivery, ensure these documents exist and are correctly processed.
  Check for any inconsistencies or missing data in these documents.
  
  
  
  Check Authorizations:
  
  Verify that the user has the necessary authorizations to create warranty claims.
  Use transaction SU53 after the error to check for authorization failures.
  
  
  
  Analyze System Logs and Dumps:
  
  Check transaction ST22 for any short dumps related to the error.
  Review application logs in SLG1 for warranty claim related messages.
  
  
  
  Consult SAP Notes:
  
  Search the SAP Support Portal for notes related to WTY184.
  Apply any relevant patches or corrections suggested by SAP.
  
  
  
  Debugging (if necessary):
  
  If the issue persists, debugging the claim creation program (e.g., function modules or BAPIs involved) may help identify the exact cause.
  
  
  
  
  Related Information:
  
  Warranty Management Module: The error is related to the SAP Warranty Management component (LO-WTY).
  Transaction Codes:
  
  IW65 - Create Warranty Claim
  IW66 - Change Warranty Claim
  IW67 - Display Warranty Claim
  
  
  Configuration Path:
  
  SPRO ? Logistics General ? Warranty Management ? Claim Management ? Define Claim Types and Settings
  SAP Notes:
  
  Search for "WTY184" on the SAP ONE Support Launchpad for specific notes and patches.
  Common SAP Tables:
  
  VBRK - Billing Document: Header (if billing reference involved)
  VBAK - Sales Document: Header Data
  VBAK - Warranty Claim Header Data (custom tables may be involved depending on implementation)
  
  
  
  
  If you provide the exact scenario or additional log details, I can help narrow down the cause further.