How To Fix WTY136 - Callback for vehicle or model does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: WTY - Warranty processing

• Message number: 136

• Message text: Callback for vehicle or model does not exist

Self-Explanatory Message

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• What is the cause and solution for SAP error message WTY136 - Callback for vehicle or model does not exist ?

  SAP Error Message:
  
  WTY136 - Callback for vehicle or model does not exist
  
  Cause:
  This error occurs in SAP Vehicle Management System (VMS) or SAP Warranty Management when the system tries to process a callback for a specific vehicle or model, but no callback record exists for that vehicle or model in the system. Essentially, the system expects a callback entry (e.g., a recall or service campaign) linked to the vehicle or model, but it cannot find one.
  Common scenarios causing this error include:
  
  The vehicle or model has no active or valid callback records maintained in the system.
  The callback data has not been properly created or assigned to the vehicle/model.
  Incorrect vehicle or model identification data is used during processing.
  Data inconsistencies or missing master data related to callbacks.
  
  
  Solution:
  To resolve the WTY136 error, follow these steps:
  
  
  Verify Callback Data:
  
  Check if callback records exist for the vehicle or model in question.
  Use transaction codes related to callback management (e.g., IW28, IW29, or specific VMS transactions) to display callback notifications or campaigns.
  Confirm that the callback is active and valid for the vehicle/model.
  
  
  
  Create or Assign Callback:
  
  If no callback exists, create a new callback record for the vehicle or model.
  Ensure the callback is properly linked to the vehicle or model master data.
  Maintain all required fields such as callback number, description, validity dates, and affected vehicle/model data.
  
  
  
  Check Vehicle/Model Data:
  
  Verify that the vehicle or model identification data (VIN, model number, etc.) is correct and consistent.
  Correct any discrepancies in the vehicle master data.
  
  
  
  Data Consistency Checks:
  
  Run consistency checks or reports to identify missing or inconsistent callback assignments.
  Reconcile callback data with vehicle/model master data.
  
  
  
  Consult SAP Notes and Documentation:
  
  Review SAP Notes related to warranty and callback processing for any known issues or patches.
  Check SAP Help Portal for detailed configuration and process documentation.
  
  
  
  
  Related Information:
  
  Module: SAP Vehicle Management System (VMS), SAP Warranty Management
  Transactions: IW28 (Display Notifications), IW29 (Display Notifications by Object), VMS callback management transactions
  Master Data: Vehicle master data, model master data, callback master data
  SAP Notes: Search for notes related to WTY136 or callback errors in SAP Support Portal
  Process: Callbacks are used to manage recalls, service campaigns, or warranty-related callbacks for vehicles/models.
  
  
  Summary:
  
  The WTY136 error indicates missing callback data for a vehicle or model. To fix it, ensure that callback records exist and are correctly linked to the vehicle/model. Verify master data accuracy and create or update callback entries as needed.