How To Fix WTY097 - Error when setting the data for the pricing screen in the warranty claim

SAP Error Message - Details

• Message type: E = Error

• Message class: WTY - Warranty processing

• Message number: 097

• Message text: Error when setting the data for the pricing screen in the warranty claim

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WTY097 - Error when setting the data for the pricing screen in the warranty claim ?

  Certainly! Here's a detailed explanation regarding the SAP error message WTY097:
  
  SAP Error Message: WTY097
  Text: Error when setting the data for the pricing screen in the warranty claim.
  
  Cause
  The error WTY097 typically occurs during the processing of a warranty claim when the system tries to set or determine pricing data for the claim but encounters an issue. This can happen due to:
  
  Missing or incorrect pricing conditions or condition records relevant to the warranty claim.
  Incomplete or inconsistent configuration in the pricing procedure assigned to warranty claims.
  Missing or incorrect master data (e.g., customer, material, or condition records).
  Issues in the integration between the warranty claim and pricing determination (e.g., pricing procedure not assigned or incomplete).
  Custom enhancements or user exits influencing pricing determination that fail or return errors.
  
  
  Solution
  To resolve the WTY097 error, follow these steps:
  
  
  Check Pricing Procedure Assignment:
  
  Verify that the pricing procedure is correctly assigned to the warranty claim document type.
  Use transaction SPRO ? Logistics Execution ? Warranty Claims ? Pricing ? Assign Pricing Procedure.
  
  
  
  Verify Condition Records:
  
  Check if the necessary condition records exist for the pricing conditions used in warranty claims.
  Use transaction VK13 to display condition records relevant to warranty pricing.
  
  
  
  Check Master Data:
  
  Ensure that the customer, material, and other relevant master data are complete and valid.
  Missing or incorrect data can cause pricing determination to fail.
  
  
  
  Review Pricing Procedure Configuration:
  
  Confirm that the pricing procedure assigned to warranty claims includes all necessary condition types.
  Check for any mandatory conditions that might be missing.
  
  
  
  Debug or Check User Exits/Enhancements:
  
  If there are custom enhancements or user exits influencing pricing, debug or review them to ensure they do not cause errors.
  Common exits include USEREXIT_PRICING_PREPARE_TKOMK or similar.
  
  
  
  Check Warranty Claim Document Data:
  
  Verify that all required fields in the warranty claim document are filled correctly.
  Missing data can cause the pricing screen to fail.
  
  
  
  Review SAP Notes:
  
  Search for SAP Notes related to WTY097 for any known bugs or patches.
  
  
  
  
  Related Information
  
  
  Transaction Codes:
  
  IW71 / IW72 – Create/Change Warranty Claim
  VK13 – Display Condition Records
  SPRO – Customizing for Pricing and Warranty Claims
  SE38 / SE80 – For debugging user exits/enhancements
  
  
  
  SAP Modules Involved:
  
  Warranty Management (LO-WTY)
  Sales and Distribution (SD) Pricing
  Customer Service (CS)
  
  
  
  Common SAP Notes:
  
  Check SAP Support Portal for notes related to warranty claim pricing errors.
  
  
  
  
  Summary
  
  
  
  Aspect
  Details
  
  
  
  
  Error
  WTY097 - Error when setting data for pricing screen in warranty claim
  
  
  Cause
  Missing/incomplete pricing data, incorrect pricing procedure, missing master data
  
  
  Solution
  Verify pricing procedure, condition records, master data, debug enhancements if any
  
  
  Related Info
  Warranty claim processing, pricing configuration, SAP Notes, user exits
  
  
  
  
  If you provide more context (e.g., transaction steps, customizations), I can help with more specific troubleshooting steps.