How To Fix WM515 - Customer & not assigned to promotion

WM515 - Overview

• Message type: E = Error

• Message class: WM - IS-R Assortments

• Message number: 515

• Message text: Customer & not assigned to promotion

What causes this issue?

The customer is not assigned to the promotion (table WAGU). You assign
the customer using classification functions via a hierarchical or non-
hierarchical class type.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Error message extract from SAP system. Copyright SAP SE.

WM515 - Details

• The SAP error message WM515 ("Customer & not assigned to promotion") typically occurs in the context of the SAP Warehouse Management (WM) module when a customer is attempting to participate in a promotion that they are not eligible for. This can happen in various scenarios, such as during sales order processing or when trying to apply promotional pricing.
  
  Cause:
  
  Customer Not Assigned to Promotion: The primary cause of this error is that the customer in question has not been assigned to the specific promotion in the system.
  Promotion Configuration: The promotion may not be configured correctly, or the customer may not meet the criteria set for the promotion.
  Data Inconsistencies: There may be inconsistencies in the master data, such as customer master records or promotion master records.
  Promotion Validity: The promotion may have expired or may not be valid for the specific customer group.
  
  
  Solution:
  
  
  Check Customer Assignment:
  
  Go to the promotion configuration in SAP and verify if