How To Fix WM493 - Customers are already assigned to assortment &

SAP Error Message - Details

• Message type: E = Error

• Message class: WM - IS-R Assortments

• Message number: 493

• Message text: Customers are already assigned to assortment &

What causes this issue?

You cannot set the status of an assortment to inactive if it has
customers assigned to it.

System Response

INCLUDE ISR_STOP

How to fix this error?

Delete all the customer assignments. Then you will be able to change
the status of the assortment.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WM493 - Customers are already assigned to assortment & ?

  The SAP error message WM493 ("Customers are already assigned to assortment &") typically occurs in the context of the SAP Warehouse Management (WM) module when you attempt to perform an operation that involves an assortment that already has customers assigned to it. This can happen during various processes, such as when trying to delete or modify an assortment that is currently in use.
  Cause:
  
  Existing Assignments: The primary cause of this error is that the assortment you are trying to modify or delete has customers already assigned to it. This means that the system is preventing you from making changes that could disrupt existing assignments.
  Data Integrity: SAP enforces data integrity rules to ensure that changes do not lead to inconsistencies in the system. If customers are linked to an assortment, the system will not allow you to delete or modify that assortment without first addressing the existing assignments.
  
  Solution:
  To resolve the WM493 error, you can follow these steps:
  
  
  Check Customer Assignments:
  
  Use transaction codes like WM03 or WM04 to view the current assignments of customers to the assortment in question.
  Identify which customers are linked to the assortment.
  
  
  
  Remove Customer Assignments:
  
  If you need to delete or modify the assortment, you must first remove the customer assignments. This can typically be done through the assortment management transaction (e.g., WMSA).
  Navigate to the relevant screen where you can manage customer assignments and remove the customers from the assortment.
  
  
  
  Modify or Delete the Assortment:
  
  Once all customer assignments have been removed, you should be able to modify or delete the assortment without encountering the WM493 error.
  
  
  
  Reassign Customers if Necessary:
  
  If you need to keep the customers but want to change the assortment, consider creating a new assortment and reassigning the customers to the new one.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for assortment management, such as WMSA (Assortment Management) and WM03 (Display Assortment).
  Documentation: Refer to SAP Help documentation for detailed guidance on assortment management and customer assignments.
  User Roles: Ensure that you have the necessary authorizations to make changes to assortments and customer assignments in the system.
  Testing: Always test changes in a development or quality assurance environment before applying them in production to avoid unintended disruptions.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or refer to SAP Notes for any specific patches or updates related to this error message.