How To Fix WM467 - Assortment control can only be defined for "real" customers

SAP Error Message - Details

• Message type: E = Error

• Message class: WM - IS-R Assortments

• Message number: 467

• Message text: Assortment control can only be defined for "real" customers

What causes this issue?

The assortment control data for retail plants can only be edited using
their own maintenance transactions.
You can only process data for "real" customers here.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WM467 - Assortment control can only be defined for "real" customers ?

  The SAP error message WM467, which states "Assortment control can only be defined for 'real' customers," typically occurs in the context of the SAP Warehouse Management (WM) module when trying to set up assortment control for a customer that is not classified as a "real" customer in the system.
  Cause:
  
  Customer Master Data: The customer you are trying to assign assortment control to may not be set up as a "real" customer in the customer master data. In SAP, a "real" customer is one that has been fully defined and activated in the system, typically with a customer account that is not a one-time customer or a dummy account.
  Customer Type: The customer type may be set incorrectly. For example, if the customer is defined as a one-time customer or a prospect, assortment control cannot be applied.
  Configuration Issues: There may be configuration settings in the system that restrict assortment control to only certain types of customers.
  
  Solution:
  
  
  Check Customer Master Data:
  
  Go to the customer master data (transaction code XD03 for general data or VD03 for sales area data).
  Verify that the customer is set up correctly and is classified as a "real" customer. Ensure that the customer has a valid account group that allows for assortment control.
  
  
  
  Change Customer Type:
  
  If the customer is a one-time customer or a dummy account, consider creating a new customer record with the appropriate account group that allows for assortment control.
  If necessary, change the customer type in the customer master data to a type that supports assortment control.
  
  
  
  Review Configuration:
  
  Check the configuration settings in the SAP system related to customer types and assortment control. This may involve consulting with your SAP configuration team or reviewing the relevant customizing settings in the IMG (Implementation Guide).
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources for additional details on assortment control and customer classifications.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  XD03 - Display Customer (General Data)
  VD03 - Display Customer (Sales Area Data)
  SPRO - Access the SAP Customizing Implementation Guide to review configuration settings.
  
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  
  
  User Roles and Authorizations: Ensure that the user attempting to make these changes has the necessary authorizations to modify customer master data and assortment control settings.
  
  
  By following these steps, you should be able to resolve the WM467 error and successfully set up assortment control for the appropriate customers in your SAP system.