How To Fix WM417 - Assortment / customer & can only order the assortment assigned to it

SAP Error Message - Details

• Message type: E = Error

• Message class: WM - IS-R Assortments

• Message number: 417

• Message text: Assortment / customer & can only order the assortment assigned to it

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WM417 - Assortment / customer & can only order the assortment assigned to it ?

  The SAP error message WM417 ("Assortment / customer & can only order the assortment assigned to it") typically occurs in the context of Warehouse Management (WM) or Sales and Distribution (SD) when a user attempts to process an order or delivery that includes items not assigned to the specified assortment for a particular customer.
  Cause:
  
  Assortment Configuration: The customer is configured to only be able to order specific assortments of products. If the item being ordered is not part of the assigned assortment for that customer, this error will be triggered.
  Master Data Issues: There may be issues with the master data setup for the customer or the assortment, such as missing assignments or incorrect configurations.
  Sales Order Entry: The user may have inadvertently entered an item that is not included in the assortment for that customer.
  
  Solution:
  
  
  Check Assortment Assignment:
  
  Go to the customer master data in SAP and check the assortment assignments. Ensure that the items being ordered are included in the assortment assigned to the customer.
  You can do this by navigating to the customer master record (transaction code XD03 for general data or VD03 for sales area data) and reviewing the assortment settings.
  
  
  
  Update Assortment:
  
  If the item should be available for the customer, you may need to update the assortment assignment. This can be done through the transaction for maintaining assortments (e.g., WMASSORT or similar, depending on your SAP version).
  Add the required items to the assortment that is assigned to the customer.
  
  
  
  Review Sales Order:
  
  If the error occurs during sales order entry, double-check the items being entered. Ensure that they are part of the assortment for that customer.
  If necessary, modify the sales order to include only those items that are part of the assigned assortment.
  
  
  
  Consult with Configuration Team:
  
  If you are unsure about how to make the necessary changes or if the assortment setup seems incorrect, consult with your SAP configuration team or a functional consultant who specializes in Sales and Distribution or Warehouse Management.
  
  
  
  Related Information:
  
  Assortment Management: This is a feature in SAP that allows businesses to manage product assortments for different customers or customer groups. It is often used in retail and distribution scenarios.
  Master Data Maintenance: Proper maintenance of customer and product master data is crucial for avoiding such errors. Regular audits and updates can help ensure that assortments are correctly assigned.
  SAP Documentation: Refer to SAP Help Portal or your organization's internal documentation for specific details on managing assortments and customer assignments.
  
  By following these steps, you should be able to resolve the WM417 error and ensure that the customer can order the appropriate items.