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How To Fix WM385 - Object & is not a listing customer


SAP Error Message - Details

  • Message type: E = Error

  • Message class: WM - IS-R Assortments

  • Message number: 385

  • Message text: Object & is not a listing customer

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  • Self-Explanatory Message

    Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

    To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

    Unfortunately, there isn't any extra information in this error notice.



    What else can you do?

    First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

    Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

    You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.


Smart SAP Assistant

  • What is the cause and solution for SAP error message WM385 - Object & is not a listing customer ?

    The SAP error message WM385 indicates that the object you are trying to process is not recognized as a listing customer. This typically occurs in the context of Warehouse Management (WM) or Inventory Management when dealing with stock management and customer-related transactions.

    Cause:

    The error can arise due to several reasons:

    1. Customer Master Data: The customer in question may not be set up correctly in the system. Specifically, it may not have the necessary attributes or settings to be recognized as a listing customer.
    2. Listing Configuration: The configuration for listing customers may not be properly set up in the system. This could involve missing entries in the relevant tables or incorrect settings in the configuration.
    3. Transaction Context: The transaction you are trying to perform may require specific conditions to be met, such as the customer being part of a certain sales area or having specific sales data maintained.

    Solution:

    To resolve the WM385 error, you can take the following steps:

    1. Check Customer Master Data:

      • Go to the customer master data (transaction code XD03 for general data or VD03 for sales area data).
      • Verify that the customer is correctly set up and has the necessary attributes for listing.
    2. Review Listing Configuration:

      • Check the configuration settings for listing customers in the relevant customizing settings (transaction code SPRO).
      • Ensure that the customer is included in the listing configuration and that all necessary settings are correctly maintained.
    3. Validate Transaction Context:

      • Ensure that the transaction you are trying to perform is appropriate for the customer in question. Check if there are any prerequisites that need to be fulfilled.
    4. Consult Documentation:

      • Review SAP documentation or help files related to Warehouse Management and customer listings for any additional insights or specific configuration steps.
    5. Contact Support:

      • If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert who can provide more tailored assistance.

    Related Information:

    • Transaction Codes: Familiarize yourself with relevant transaction codes such as XD03, VD03, SPRO, and any others that may be pertinent to customer and listing management.
    • SAP Notes: Check for any SAP Notes related to WM385 or customer listing issues, as these may provide additional context or solutions.
    • User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.

    By following these steps, you should be able to identify the root cause of the WM385 error and implement a solution to resolve it.

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