How To Fix WL897 - Work queue: Line with ID & does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 897

• Message text: Work queue: Line with ID & does not exist

What causes this issue?

The line could not be found.

System Response

The work queue is not changed.

How to fix this error?

This message is only intended for information purposes. No particular
action is required.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WL897 - Work queue: Line with ID & does not exist ?

  The SAP error message WL897, which states "Work queue: Line with ID & does not exist," typically occurs in the context of work queue processing in SAP systems. This error indicates that the system is trying to access a work queue entry that is not found or has been deleted.
  Causes:
  
  Deleted Entry: The work queue entry with the specified ID may have been deleted or processed, making it unavailable for further actions.
  Incorrect ID: The ID being referenced may be incorrect or mistyped, leading the system to look for a non-existent entry.
  Data Consistency Issues: There may be inconsistencies in the database or application layer that prevent the system from locating the work queue entry.
  Authorization Issues: The user may not have the necessary permissions to access the work queue entry, leading to the perception that it does not exist.
  
  Solutions:
  
  Verify the ID: Check the ID being referenced in the error message to ensure it is correct. If it was manually entered, confirm that there are no typographical errors.
  Check Work Queue Status: Use transaction codes like SM37 (Job Monitoring) or SMQ1/SMQ2 (Queue Monitoring) to check the status of the work queue and see if the entry exists or has been processed.
  Recreate the Entry: If the entry has been deleted and is necessary for processing, you may need to recreate it or re-trigger the process that generates the work queue entry.
  Database Consistency Check: If you suspect data consistency issues, consider running consistency checks or database repair tools as appropriate for your SAP environment.
  Authorization Check: Ensure that the user has the necessary authorizations to access the work queue. You may need to consult with your SAP security team to verify and adjust permissions if needed.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM37, SMQ1, SMQ2, and SLG1 (Application Log) for monitoring and troubleshooting.
  SAP Documentation: Review SAP documentation related to work queues and error handling for more context on how work queues function within your specific SAP module.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the WL897 error effectively.