How To Fix WL738 - Work items cannot be changed in status "&"

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 738

• Message text: Work items cannot be changed in status "&"

What causes this issue?

The <DS:GLOS.work_item>work item</> has a processing status in which
the selected function cannot be executed.
The current status is <ZH>&V2&</>.
It is not possible to change the work item in this status.
It is only possible to use the <LS>change work item</> function in the
following processing statuses:
<ZH>Reserved</>
<ZH>Executed</>

System Response

The action is terminated. The work item is not changed.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WL738 - Work items cannot be changed in status "&" ?

  The SAP error message WL738 indicates that work items cannot be changed to a specific status, represented by the placeholder "&". This error typically occurs in the context of SAP Workflow, where certain conditions or restrictions prevent the modification of the status of a work item.
  Causes:
  
  Status Restrictions: The work item may be in a status that does not allow for changes. For example, if the work item is already completed or has been canceled, it cannot be changed to another status.
  Authorization Issues: The user may not have the necessary authorizations to change the status of the work item.
  Workflow Configuration: The workflow may be configured in such a way that certain statuses are locked or restricted based on business rules.
  Technical Issues: There may be underlying technical issues, such as database locks or inconsistencies in the workflow instance.
  
  Solutions:
  
  Check Work Item Status: Review the current status of the work item. If it is in a terminal state (like completed or canceled), you will not be able to change it.
  Review Authorizations: Ensure that the user attempting to change the status has the necessary authorizations. This can be checked in the user roles and profiles.
  Workflow Configuration Review: Consult with the workflow administrator or developer to understand the workflow configuration and any restrictions that may be in place.
  Use Transaction SWI1: You can use transaction SWI1 to analyze the work item and see its current status and history. This may provide insights into why the status cannot be changed.
  Technical Support: If the issue persists and seems to be related to technical problems, consider reaching out to your SAP Basis or technical support team for further investigation.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional context.
  Workflow Documentation: Review SAP documentation related to workflow management for best practices and troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify the cause of the WL738 error and take appropriate action to resolve it.