How To Fix WL731 - Work items of type "&" cannot be set to "Done"

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 731

• Message text: Work items of type "&" cannot be set to "Done"

What causes this issue?

The function selected is not possible for all work item types. The <ZK>
<LS>Set to 'Done'</></> function can only be used with dialog work
items (type W).
However, the work item selected has type <ZH>&V1&</>.

System Response

The action is not carried out.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WL731 - Work items of type "&" cannot be set to "Done" ?

  The SAP error message WL731 indicates that a work item of a specific type cannot be set to "Done." This error typically arises in the context of SAP Business Workflow, where work items represent tasks that need to be completed by users.
  Cause:
  The error can occur due to several reasons, including:
  
  Incomplete Work Item: The work item may not have been fully processed or may require additional information before it can be marked as complete.
  Workflow Configuration: The workflow definition may not allow the work item to be set to "Done" due to specific conditions or rules defined in the workflow.
  Authorization Issues: The user attempting to set the work item to "Done" may not have the necessary authorizations to complete that specific type of work item.
  Status Management: The work item may be in a status that does not permit it to be marked as "Done."
  Technical Issues: There may be underlying technical issues or bugs in the SAP system that prevent the work item from being completed.
  
  Solution:
  To resolve the WL731 error, consider the following steps:
  
  
  Check Work Item Details: Review the details of the work item to ensure that all required fields and tasks have been completed. Look for any missing information or steps that need to be addressed.
  
  
  Review Workflow Configuration: Consult with your SAP workflow administrator to check the workflow definition and ensure that the work item type is configured correctly to allow completion.
  
  
  Authorization Check: Verify that the user has the necessary authorizations to complete the work item. This may involve checking user roles and permissions in the SAP system.
  
  
  Status Review: Check the current status of the work item. If it is in a status that does not allow it to be marked as "Done," you may need to change its status or follow the appropriate workflow steps.
  
  
  Consult SAP Notes: Look for any relevant SAP Notes or documentation that may address this specific error. SAP frequently updates its knowledge base with solutions to common issues.
  
  
  Technical Support: If the issue persists, consider reaching out to your SAP support team or SAP's technical support for further assistance. They may be able to provide insights into any underlying technical issues.
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like SWI1 (Work Item Selection) to analyze work items and their statuses.
  Workflow Monitoring: Use transaction SWI2_FREQ to monitor workflow instances and identify any issues with specific work items.
  SAP Community: Engage with the SAP Community forums for additional insights and experiences from other users who may have encountered similar issues.
  
  By following these steps, you should be able to diagnose and resolve the WL731 error effectively.