How To Fix WL707 - No agents excluded from processing work item

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 707

• Message text: No agents excluded from processing work item

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WL707 - No agents excluded from processing work item ?

  The SAP error message WL707, which states "No agents excluded from processing work item," typically occurs in the context of SAP Workflow. This error indicates that the system could not find any agents that are excluded from processing a specific work item, which can lead to issues in workflow execution.
  Cause:
  
  Agent Assignment Issues: The work item may not have any agents assigned to it, or the agents that are assigned are not eligible to process the work item.
  Exclusion Criteria: The workflow may have specific criteria that exclude certain agents from processing the work item, and if all agents fall under this exclusion, the error will occur.
  Workflow Configuration: There may be a misconfiguration in the workflow definition or the agent determination logic.
  User Status: The users assigned as agents may have a status that prevents them from processing work items (e.g., inactive or locked).
  
  Solution:
  
  Check Agent Assignment: Verify that the work item has agents assigned to it. You can do this by checking the workflow instance and ensuring that there are eligible agents.
  Review Exclusion Criteria: Look into the workflow definition to see if there are any exclusion criteria that might be affecting agent eligibility. Adjust these criteria if necessary.
  Workflow Configuration: Review the workflow configuration and ensure that the agent determination logic is set up correctly. This may involve checking the rules or conditions that determine which agents can process the work item.
  User Status Check: Ensure that the users assigned as agents are active and not locked or inactive in the system.
  Testing: After making changes, test the workflow to ensure that it can find eligible agents and process the work item correctly.
  
  Related Information:
  
  Transaction Codes: You can use transaction codes like SWI1 (Work Item Selection) to analyze work items and their agents.
  Workflow Logs: Check the workflow logs for more detailed information about the error and the context in which it occurred.
  SAP Notes: Look for relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Refer to SAP documentation on workflow management for best practices in agent determination and workflow configuration.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or Workflow team for further investigation.