How To Fix WL631 - Work item &: Notification of completion cannot be sent

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 631

• Message text: Work item &: Notification of completion cannot be sent

What causes this issue?

The notification item for work item &v1& could not be sent correctly.

System Response

The work item was completed nevertheless but a notification item was
not sent.

How to fix this error?

Check the workflow log to see why the item could not be sent. You
should then proceed based on the error message in the workflow log.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WL631 - Work item &: Notification of completion cannot be sent ?

  The SAP error message WL631, which states "Work item &: Notification of completion cannot be sent," typically occurs in the context of workflow management within SAP systems. This error indicates that there is an issue with sending a notification regarding the completion of a work item, which can be due to various reasons.
  Causes:
  
  Missing or Incorrect Email Configuration: The system may not be configured correctly to send emails, or the email address of the user may be missing or incorrect.
  Workflow Configuration Issues: There may be issues with the workflow configuration itself, such as missing steps or incorrect settings.
  User Authorization: The user may not have the necessary authorizations to send notifications.
  System Settings: The SAP system may not be set up to send notifications due to system settings or parameters.
  Technical Issues: There could be underlying technical issues, such as problems with the SMTP server or network connectivity.
  
  Solutions:
  
  
  Check Email Configuration:
  
  Ensure that the email settings in the SAP system are correctly configured. This includes checking transaction codes like SCOT (SAPconnect) to verify that the SMTP settings are correct.
  Verify that the user’s email address is correctly maintained in the user master record (transaction SU01).
  
  
  
  Review Workflow Configuration:
  
  Check the workflow definition to ensure that all necessary steps are correctly defined and that the notification step is properly configured.
  Use transaction SWDD (Workflow Builder) to analyze the workflow and identify any issues.
  
  
  
  User Authorizations:
  
  Ensure that the user has the necessary authorizations to send notifications. This can be checked in transaction SU53 (Authorization Check) after attempting to send the notification.
  
  
  
  System Settings:
  
  Review the system settings related to workflow notifications. This may involve checking transaction SWU3 (Automatic Workflow Customizing) to ensure that the workflow is properly activated.
  
  
  
  Check Technical Issues:
  
  Investigate any technical issues that may be affecting email delivery, such as problems with the SMTP server or network issues. You may need to consult with your IT department or system administrator.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the workflow to identify the exact point of failure. This can be done using transaction SWI1 (Work Item Selection) to analyze the work item and its processing.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Refer to SAP documentation on workflow management for more detailed information on configuring and troubleshooting workflows.
  Community Forums: Engage with SAP community forums or support channels for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify and resolve the issue causing the WL631 error in your SAP system.