How To Fix WL470 - Workflow & no. & activity & role '&': No agent found

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 470

• Message text: Workflow & no. & activity & role '&': No agent found

What causes this issue?

If the definition of rule &V4& requires that the rule resolution must
provide agents (indicator <LS>Terminate if rule resolution has no
result</> set in the definition), the workflow was stopped and set to
status <ZH>error</>. If the definition does not consider it an error
that the rule sometimes does not provide agents, a warning is logged
and the workflow continued.

How to fix this error?

Check the information logged by the rule and change the rule definition
as necessary.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WL470 - Workflow & no. & activity & role '&': No agent found ?

  The SAP error message WL470 indicates that a workflow cannot be executed because no agent has been found for the specified activity and role. This typically occurs in SAP Business Workflow when the system is unable to determine who should be responsible for executing a particular task in the workflow.
  Causes:
  
  Missing Agent Assignment: The role assigned to the workflow activity does not have any agents (users or groups) assigned to it.
  Role Configuration Issues: The role may not be properly configured or may not have any valid users assigned.
  User Status: The users assigned to the role may be inactive or not authorized to perform the task.
  Workflow Definition Issues: There may be issues in the workflow definition itself, such as incorrect role assignments or missing steps.
  Organizational Structure Changes: Changes in the organizational structure may lead to the unavailability of agents for the role.
  
  Solutions:
  
  
  Check Role Assignment:
  
  Go to the transaction code PFCG (Role Maintenance) and check the role assigned to the workflow activity.
  Ensure that the role has valid users or user groups assigned to it.
  
  
  
  Assign Agents:
  
  Use transaction code SWI1 (Work Item Selection) to find the workflow instance and check the agent assignment.
  If no agents are assigned, you can manually assign users to the role using transaction code SWO1 (Business Object Builder) or SWI2_FREQ (Work Item Selection).
  
  
  
  Review Workflow Definition:
  
  Use transaction code SWDD (Workflow Builder) to review the workflow definition.
  Ensure that the correct roles are assigned to the activities and that all necessary steps are included.
  
  
  
  Check User Status:
  
  Verify that the users assigned to the role are active and have the necessary authorizations to perform the task.
  You can check user status in transaction code SU01 (User Maintenance).
  
  
  
  Organizational Management:
  
  If there have been recent changes in the organizational structure, ensure that the roles and agents reflect these changes.
  Use transaction code PPOME (Organization and Staffing) to review the organizational structure.
  
  
  
  Testing:
  
  After making changes, test the workflow to ensure that it can find the appropriate agents and that the error does not recur.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SWDD: Workflow Builder
  PFCG: Role Maintenance
  SU01: User Maintenance
  SWI1: Work Item Selection
  SWO1: Business Object Builder
  PPOME: Organization and Staffing
  
  
  
  Documentation: Refer to SAP Help documentation for detailed information on workflow configuration and role management.
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to the WL470 error message.
  
  
  By following these steps, you should be able to identify the cause of the WL470 error and implement the necessary solutions to resolve it.