How To Fix WL462 - Termination of work item &: Notification of responsible user failed

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 462

• Message text: Termination of work item &: Notification of responsible user failed

What causes this issue?

Notification of the recipient(s) when processing was completed failed.

System Response

The processing was not affected by this.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WL462 - Termination of work item &: Notification of responsible user failed ?

  The SAP error message WL462, which states "Termination of work item &: Notification of responsible user failed," typically occurs in the context of workflow processing in SAP. This error indicates that the system was unable to send a notification to the user responsible for a particular work item, which can disrupt the workflow process.
  Causes:
  
  User Notification Settings: The responsible user may not have the correct notification settings configured in their user profile.
  Email Configuration Issues: There may be issues with the email configuration in the SAP system, preventing notifications from being sent.
  Workflow Configuration: The workflow itself may have configuration issues that prevent notifications from being generated or sent.
  User Inactive or Missing: The user assigned to the work item may be inactive or not properly defined in the system.
  System Errors: There could be underlying system errors or issues with the SAP application server that are affecting the notification process.
  
  Solutions:
  
  Check User Profile: Ensure that the responsible user's profile is correctly set up to receive notifications. This includes checking their email address and notification settings.
  Review Email Configuration: Verify that the email settings in the SAP system are correctly configured. This includes checking the SMTP settings and ensuring that the email server is reachable.
  Workflow Configuration: Review the workflow configuration to ensure that it is set up correctly to send notifications. Check the workflow definition and any associated tasks.
  User Status: Confirm that the user assigned to the work item is active and properly defined in the system. If the user is inactive, reassign the work item to an active user.
  Check System Logs: Look at the system logs (transaction SLG1) for any additional error messages or information that could provide more context about the failure.
  Test Notification: You can test the notification functionality by sending a test email to the user to ensure that the email system is working correctly.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SWI1 (Work Item Selection) to analyze the work items and their statuses.
  Workflow Monitoring: Use transaction SWI2_FREQ to monitor workflow instances and check for any issues.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to workflow management and notification settings for more detailed guidance.
  
  If the issue persists after trying the above solutions, it may be necessary to involve your SAP Basis team or SAP support for further investigation.