How To Fix WL228 - Error in asynchronous start of work item display

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 228

• Message text: Error in asynchronous start of work item display

What causes this issue?

The asynchronous start of work item display failed.

System Response

The action is canceled.

How to fix this error?

Try to start work item display synchronously (that is: in the same
mode). Proceed as follows:
In the Business Workplace choose <LS>Workplace -> Workflow settings ->
Personal </><LS>Workflow settings</>.
Set the indicator <LS>(Double)-clicking on an object displays the
object in the same window</>.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WL228 - Error in asynchronous start of work item display ?

  The SAP error message WL228, which states "Error in asynchronous start of work item display," typically occurs in the context of SAP Business Workflow. This error indicates that there was a problem when trying to display a work item asynchronously, which can be due to various reasons.
  Causes:
  
  Missing or Incorrect Configuration: The workflow configuration might be incorrect or incomplete, leading to issues when trying to display work items.
  Authorization Issues: The user may not have the necessary authorizations to view the work item.
  System Performance Issues: If the system is under heavy load or if there are performance issues, it may fail to process the request for displaying the work item.
  Technical Errors: There could be underlying technical issues, such as problems with the workflow runtime environment or database connectivity.
  Incorrect User Settings: User-specific settings or preferences may be misconfigured, leading to display issues.
  
  Solutions:
  
  Check Workflow Configuration: Ensure that the workflow is correctly configured. Review the workflow definition and ensure that all necessary steps and agents are properly defined.
  Verify Authorizations: Check the user’s authorizations to ensure they have the necessary permissions to access and display the work item. Use transaction code SU53 to analyze authorization issues.
  Monitor System Performance: Check the system performance and load. If the system is slow, consider optimizing performance or checking for any background jobs that may be consuming resources.
  Review Logs: Check the SAP application logs (transaction SLG1) for any additional error messages or details that can provide more context about the issue.
  User Settings: Review and reset any user-specific settings that may be causing the issue. This can include checking user parameters or preferences in the SAP GUI.
  Technical Support: If the issue persists, consider reaching out to your SAP Basis team or SAP support for further assistance. They can help diagnose deeper technical issues.
  
  Related Information:
  
  Transaction Codes: 
  
  SWI1: Work Item Selection
  SWI2_FREQ: Work Item Display
  SWI2_DURA: Work Item Display with Duration
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches or updates.
  Documentation: Review SAP documentation on Business Workflow for best practices and troubleshooting steps.
  
  By following these steps, you should be able to identify and resolve the issue related to the WL228 error message in SAP.