How To Fix WL217 - The logon attempt in the remote system failed

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 217

• Message text: The logon attempt in the remote system failed

What causes this issue?

By clicking on a reference item, you have tried to view the part of the
workflow that is running or ran in a remote SAP system.
The local system therefore tries to set up a link to the remote system.
The attempt to set up this communications link was unsuccessful.

System Response

The system cannot display the part of the workflow that runs in the
remote system.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE NA_WF-ADMINISTRATOR OBJECT DOKU ID TX

Procedure for System Administrators

The cause for the failure to set up communication (RFC to remote system)
may be that there is no valid destination for logging on in the remote
system.
Please check this destination.
The availability of the remote system is another prerequisite for
setting up communication successfully.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WL217 - The logon attempt in the remote system failed ?

  The SAP error message WL217, which states "The logon attempt in the remote system failed," typically occurs when there is an issue with the connection between the SAP system and a remote system (such as another SAP system or a non-SAP system). This error can arise due to various reasons, including incorrect credentials, network issues, or configuration problems.
  Causes:
  
  Incorrect Credentials: The username or password used to log in to the remote system may be incorrect.
  User Lockout: The user account may be locked or disabled in the remote system.
  Network Issues: There may be network connectivity problems preventing access to the remote system.
  Configuration Issues: The RFC (Remote Function Call) destination may not be configured correctly in the SAP system.
  Authorization Issues: The user may not have the necessary authorizations to access the remote system.
  System Availability: The remote system may be down or not reachable.
  
  Solutions:
  
  Verify Credentials: Check the username and password being used for the connection. Ensure they are correct and that the user is not locked out.
  Check User Status: Log in to the remote system (if possible) and verify that the user account is active and not locked.
  Test Network Connectivity: Use tools like ping or telnet to check if the remote system is reachable from the SAP system.
  Review RFC Configuration: Go to transaction SM59 in the SAP system and check the configuration of the RFC destination. Ensure that the connection type, target host, and system number are correct.
  Check Authorizations: Ensure that the user has the necessary authorizations to access the remote system. This may involve checking roles and profiles assigned to the user.
  System Status: Confirm that the remote system is up and running. If it is down, you may need to wait until it is back online.
  
  Related Information:
  
  
  Transaction Codes: 
  
  SM59: To manage RFC destinations.
  SU01: To manage user accounts and check user status.
  ST22: To check for dumps that may provide additional context.
  
  
  
  Logs: Check the system logs (SM21) for any additional error messages that may provide more context about the failure.
  
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to WL217.
  
  
  If the issue persists after checking the above points, it may be beneficial to consult with your SAP Basis team or SAP support for further assistance.